HMCTS Operational Support Officer

Operational Support Officer (Court Usher)

Location: Bournemouth (BH7)
Pay Rate: £12.86 per hour
Contract: Temporary (6 months)
Start Date: ASAP
Working Pattern: Full-time, fully office-based

Brook Street are currently recruiting for Operational Support Officers to join a busy court environment in Bournemouth. This is a fantastic opportunity to gain valuable experience within the justice system, working in a varied role that combines front-facing court usher duties with administrative support.

Key Responsibilities

This role is predominantly court-based, with responsibilities including:

• Acting as a court usher, supporting the smooth running of court hearings
• Communicating effectively with judges, legal professionals, and court users
• Managing courtrooms and ensuring proceedings run on time
• Providing guidance and assistance to members of the public

You will also support the wider team with administrative duties, such as:

• Processing court orders and legal documentation
• Maintaining accurate records and filing
• Responding to telephone and email enquiries
• Data entry and updating internal systems

About You

We are looking for candidates who are:

• Confident and professional in a customer-facing environment
• Calm under pressure and able to handle sensitive situations
• Highly organised with strong attention to detail
• IT literate and comfortable using multiple systems
• Proactive, adaptable, and willing to learn

Experience Required

• Previous administrative experience is essential
• Customer service experience is desirable

Personal Attributes

• Friendly and approachable
• Strong communicator
• Team player with a positive attitude
• Patient, considerate, and reliable
• Able to use initiative and support colleagues when needed

This is an excellent opportunity to work within a respected public sector organisation, gaining valuable skills and experience in a fast-paced and meaningful environment.

To apply, please submit your CV today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.