Administrative Officer

Admin Officer - Civil National Business Centre
Location: 21-27 St Katherines Street, Northampton, NN1 2LH
OFFICE BASED
Hours: Monday to Friday, 08:30am - 5:00pm (37 hours per week)
Salary: £13.25 per hour
Contract: Full-time, 9-month assignment with potential extension based on performance
Proposed Start Date: 20 July 2026. Subject to Compliance Checks.

Our client is seeking a proactive and adaptable Temporary Admin Officer to join their Civil National Business Centre team in Northampton. This is a fantastic opportunity to contribute to a dynamic environment where customer service is at the core of everything we do.

What you'll be doing:
* Handling calls from the public, providing assistance with claims and responding to queries
* Maintaining regular contact with court staff across processing sites nationwide
* Resolving customer queries through various contact channels, ensuring accuracy and timeliness
* Coordinating appointment dates with customers
* Managing phone and administrative tasks efficiently
* Following set procedures while exercising independent judgement under supervision
* Preparing routine correspondence and acting as an administrative liaison
* Updating in-house systems and sending out letters, applications, and orders

What you'll bring:
* A positive attitude and a can-do approach, open to change and new challenges
* Flexibility to adapt across teams and processes, with a willingness to learn and grow
* Ability to work effectively in a fast-paced environment with a customer-focused mindset
* Strong communication skills and computer literacy, particularly with Microsoft Office applications
* A professional approach to handling sensitive information and maintaining confidentiality

Additional information:
* Full training will be provided over two weeks
* Limited parking available on-site
* During the initial training period, holiday requests should be minimised to ensure full participation in group training sessions
* This roles requires a Basic DBS check
- Please Note: More than 6 months spent outside of the UK within the last 3 years will need to be covered by an Overseas Police Check. The candidate will need to supply this check.

This role offers a rewarding environment for those looking to develop their administrative and customer service skills within a reputable organisation. If you're motivated, adaptable, and eager to make a difference, we'd love to hear from you!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.