OR117955 – Receptionist

Work Pattern: 37.5 per week

PAYE Pay Rate: £14.13 per hour

Main Purpose of the Role

To provide a professional reception, customer service and general administrative support to visitors, customers and staff, including telephone enquiries, records, correspondence and routine office duties.

Typical Day

• Welcome and assist visitors and answer telephone enquiries.
• Provide general administrative and clerical support.
• Complete filing, photocopying, emailing and routine forms.
• Update manual and computerised records.
• Type and prepare routine documents.
• Sort and distribute post.
• Arrange meetings, rooms and travel where required.
• Maintain office stationery and supplies.
• Provide cover for colleagues when required.

Key Skills & Responsibilities

• Strong customer service and communication skills.
• Good administration and organisational skills.
• Good IT skills, including Word, spreadsheets and databases.
• Good numeracy and literacy.
• Ability to manage and prioritise workload.
• Professional, friendly and approachable manner.
• Ability to work effectively as part of a team.
• Maintain confidentiality and demonstrate tact and diplomacy.
• Flexible and adaptable to changing workloads.
• Welsh language skills at Level 4.

Essential Qualifications & Requirements

• 5 GCSEs Grade A–C or equivalent, including Maths and English.
• NVQ Level 2 or equivalent qualification/experience in a relevant discipline.
• Experience in an administrative, clerical or finance environment.
• Very good IT, numeracy and literacy skills.
• Good communication skills, both written and verbal.
• Welsh language skills – Level 4 (essential).
• Ability to maintain confidentiality.
• Ability to work constructively within a team.
• Successful candidates will also need to complete standard recruitment checks, including 2 satisfactory references covering 3 years and Right to Work verification