Customer Service Representative
Brook Street · Chesham, England
Customer Service Representative at Brook Street, based in Chesham, England, paying £28,500 per annum. This is a permanent role with hybrid working.
- Salary
- £28,500 per annum
- Location
- Chesham, England · Hybrid
- Contract
- Permanent
- Posted
- 3 weeks ago
- Closes
- 8 Aug 2026
- Sector
- Customer Advisor
29% below the typical rate for customer advisor
Reference BBBH438288_1783501800
About the role
? Internal Sales Support
? Chesham
? Salary: £28,500 + ? Quarterly Bonus (up to 20% annually)
??Hybrid (2 days at home per week) after 3 months' probation
About the Company
A well-established and fast-growing manufacturer within the construction and interiors sector is looking to expand its UK team. With decades of heritage and a strong reputation for quality products, the business has experienced significant growth in recent years following substantial investment. This is an exciting time to join a forward-thinking organisation that combines innovation with a collaborative and supportive culture.
What You Will Be Doing
Working as part of a busy internal sales team, you will play a key role in driving sales and delivering excellent customer service:
- Identifying opportunities to increase customer spend and fill product gaps
- Building strong relationships to encourage repeat business
- Managing inbound calls and responding to customer enquiries
- Processing orders, returns, and pro formas accurately
- Providing pricing, stock, and delivery information
- Handling customer queries and complaints in a professional manner
- Working towards individual and team KPIs and sales targets
What You Will Need to Succeed
- Previous experience in customer service or internal sales
- Strong sales mindset with a proactive approach
- Excellent communication skills (written and verbal)
- Confident telephone manner with a customer-first attitude
- Ability to multitask and prioritise in a fast-paced environment
- Strong IT skills, including Microsoft Office
- Quick to learn new systems and processes
- A team player who can also work independently
Benefits
- £28,500 base salary
- Quarterly bonus scheme (up to 5% per quarter / 20% annually)
- 25 days holiday plus bank holidays
- Hybrid working (2 days from home after probation)
- Free on-site parking
- 6% employer pension contribution
- Life insurance (4x salary)
- Ongoing training, support, and career development
What to do now
Please apply now with your most up to date CV, and I will get back to you as soon as I can, thanks!
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Reference: BBBH438288_1783501800 · Posted 3 weeks ago · Closes 8 Aug 2026 · Listed via Brook Street
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