Senior Performance Analyst

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

As a Senior Performance Analyst, you set the highest standards in quality analysis to ensure services that meet the Government’s Digital by Default Service Standard.

You are responsible for delivering high-quality and innovative analysis in relation to digital services and maximising the value of the Department’s data and contributing to the development of new skills and procedures within the Performance Analyst community.

The key purpose of this role is to deliver and improve data collection, performance reporting and analytical insight for the digital services.

You provide analysis, tell data stories and build relationships that drive evidence based decision making and create/maintain a data-driven performance culture for the Department’s digital services.

Job description

• Work with service teams to translate business requirements into clear analytical questions and deliver data driven solutions that support decision making and service improvement.
• Lead the collection, analysis and interpretation of digital performance data, providing actionable insights and compelling narratives to inform user centred design and product development.
• Develop, configure and assure digital analytics solutions, ensuring high quality data collection, reporting and compliance with departmental and statistical standards.
• Design and evaluate experiments, including A/B and multivariate testing, ensuring findings are robust, evidence based and statistically valid.
• Identify, integrate and exploit new data sources, technologies and analytical techniques to enhance insight generation and maximise the value of digital analytics.
• Provide expert advice and constructive challenge to stakeholders, helping teams refine analytical requirements and make informed strategic and operational decisions.
• Collaborate with multidisciplinary teams and analytical professions to maintain data integrity, resolve reporting issues and promote the effective use of performance analytics.
• Establish and promote best practice across digital performance analytics, driving continuous improvement, innovation and a culture of learning and evidence based decision making.

Person specification

See selection process for further details.

If you would like to learn more about the role, please contact [email removed].

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Performance Measurement
• Communicating Analysis and Insight
• SQL Coding Experience

Benefits

Alongside your salary of £57,946, Department for Work and Pensions contributes £16,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

Pay for this role is from £57,946 to £75,497.

The maximum salary for the grade is £68,205, however a Digital Allowance of up to £7,292 per annum is available for exceptional candidates. Digital Allowance is non-salary, and non-pensionable, and is classed as a temporary allowance. It is reviewed annually where it could be retained, amended, or removed.

Our offer to successful candidates will be based on an assessment of your skills and experience as demonstrated at interview.

Existing Civil Servants who secure a new role on lateral transfer will maintain their current substantive salary.

Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase applied to their current substantive salary, whichever is greater.

Any temporary allowances that you are currently in receipt of will not form part of the calculation to determine your pay. Any allowances that are in payment will cease when you move into your new role.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Your employmen