Customer Service Advisor

• Guidance_Notes_Completing_an_Application_Form_Oct_2024
• Sefton_Council_Recruitment_Pack_Customer_Service_Advisor

Please apply online via the link provided.

Please note, we do not accept CV’s (unless specified on the advert).

Please fully complete the online application form.

About the Role

An opportunity has become available within Customer Services, and we are seeking to recruit a customer service advisor to work in our Contact Centre.

The successful applicant will be expected to work across our full business hours of 9.00 am to 5.30 pm, Monday to Friday.

The successful candidate will work as part of a team of customer service advisors offering telephone, e-mail, and social media services to customers across a wide range of council services. They will play a key role in providing customers and residents of Sefton with high-quality customer service, as well as maintaining and updating customer information as appropriate on a Customer CRM system and other relevant database applications.

Do you have strong customer service experience within a fast-paced Contact Centre environment? Are you comfortable and confident with managing a demanding and varied workload?

Most of our enquiries are from residents dealing with complex challenging and stressful situations including several enquiries about non-council services. A background in local government would be desirable but the ability to understand and communicate complex messages is essential. Full training will be given to the successful candidate who displays the customer service qualities we are seeking.

If you have any questions regarding the role, please contact [email removed]

The closing date for this vacancy is Sunday 11h October 2026 (or earlier in the event of high volume of applications being received).

Provisional interview dates are week commencing 2nd November 2026.