People Operations Officer

Job summary

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

Ofgem has a culture of inclusion that encourages, supports and celebrates the diverse voices and experiences of our colleagues. It fuels our innovation and helps ensure we can best represent the consumers and the communities we serve. Everyone is welcome - as an inclusive workplace, our employees are comfortable bringing their authentic selves to work.

Role Purpose

The People Operations Officer plays a critical support role within a hybrid HR delivery model, providing comprehensive administrative support across Learning
and Development and core HR Lifecyle to ensure efficient, accurate and timely delivery of all people processes and transactions. Operating within a shared services environment, they act as a central point for administrative HR tasks, collaborating closely with Senior People Partners and Service Enablement Hubs to deliver consistent, efficient and employee-focused services.

Job description

Key Accountabilities

• Deliver accurate and timely execution of core HR processes, including learning & development, onboarding, offboarding, contract generation and employee record maintenance, ensuring compliance with SLAs and policy standards.
• Maintain HR systems and data integrity, supporting reporting requirements and ensuring documentation meets audit and governance standards.
• Act as a first point of contact for employee queries, providing guidance or escalating issues to appropriate teams to ensure a positive employee experience.
• Lead on developing FAQ’s for common queries.
• Support continuous improvement initiatives, identifying opportunities to streamline processes and participating in HR technology upgrades and user testing. • Collaborate with Senior People Partners and Service Enablement Hubs, providing administrative support for projects and initiatives to enable
efficient service delivery.

Key Responsibilities

HR Support

• Manage day-to-day HR operations such as learning and development administration, onboarding, offboarding, movers, contract generation, data entry, employee record maintenance and position management administration (Itrent).
• Creation and maintenance of FAQ documentation for employee queries.

Process Co-Ordination

• Ensure timely and accurate execution of HR processes aligned with service level agreements (SLAs). System Management / Compliance & Documentation
• Maintain HRIS systems, ensuring data integrity and supporting reporting needs.
• Ensure HR documentation meets legal and policy standards, supporting audits and governance requirements.

Employee Experience

• Act as a first point of contact for employee queries, providing guidance or escalating to appropriate teams.

Person specification

Key Skills and Capabilities
• Experience delivering HR administrative support across the employee lifecycle in a fast-paced environment.
• Skilled in using HR systems to manage data and ensure compliance.
• Strong organisational skills with the ability to prioritise tasks and meet deadlines.
• Clear communicator with the ability to handle sensitive queries and collaborate across teams.
• High attention to detail and discretion when managing confidential information.
• Customer-focused, adaptable and proactive in improving HR processes and service delivery.

Essential Criteria

• • Experience in HR administration processes including onboarding, contract changes, recruitment and learning & development administration. (Lead Criteria)

• Ability to prioritise changing work demands, work effectively under pressure, identify risks and respond appropriately to business and employee needs. (Lead Criteria)

• Excellent customer service skills, with the ability to understand and deliver a positive customer experience in a timely and professional manner using a range of media options and in person conversations.
• Experience of working as part of a team to manage multiple business processes, delivering a gold-standard customer service experience for employees and supporting wider business change initiatives as required.

• Proficiency in the use of standard IT packages such as excel, teams, SharePoint and Microsoft 365 apps.
• Working knowledge of HR employment practice including basic employment law and HR best practice

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing
• Delivering at Pace
• Managing a Quality Service

Benefits

Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; up to 30 days annual leave. Excellent training and development opportunities. The opportunity to join the Civil Service pension arrangements which include a valuable range of benefits. Flexible working hours and family friendly policies. Restaurant and subsidise gym (London only). Interest free season ticket loan.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Candidates are required to provide an anonymised CV and tailored supporting statement of no more than 1250 words. Please ensure your supporting statement is tailored and well evidenced against the essential criteria for the role. Candidates who do not provide a tailored application will not be invited to interview.

Due to high volumes of applications, we are only able to provide feedback at interview.

Please refer to Civil Service candidate advice on the acceptable use of Artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

Feedback will only be provided if you attend an interview or assessment.