Admin Officer

Admin Officer
Location: Leicester, LE1 6TR
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £12.86 per hour

If you're motivated by helping people through important moments, this role offers meaningful, front-line support within a busy Government environment. You'll use excellent communication and careful administration to ensure users are heard, supported, and guided to the right place-quickly, clearly, and professionally.

What you'll be doing:
* Undertake administration to prepare for, facilitate and conclude hearings
* Provide face-to-face, telephone (incoming and outbound), and written support in a range of formats, signposting users to the right services and support
* Use HMCTS service scripts and knowledge to give clear, consistent information-especially where needs may be specific or complex
* Follow complaints policies and procedures, respond promptly to prevent escalation, and keep records updated as required
* Assist with operational support, processing work through standard operating procedures to meet performance targets and service standards
* Handle case files with accurate data entry and secure information management, following retention and data loss protocols
* Support jury service tasks including selection, deferral, reassignment and attendance tracking, plus processing related expenses and court fees
* Help with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
* Contribute to enforcement support, including financial assessments, aiding fine collection, and producing basic statistical/financial reports
* Support health and safety operations (such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)
* Identify risks relating to HMCTS buildings and inform the Senior Person on Site as required

What you'll bring:

• Strong administrative and organisational skills, with experience managing records, case files, correspondence and day-to-day office processes
• Good IT skills, with confidence using Microsoft Office, databases and other digital systems to maintain accurate records and support effective service delivery
• Confident communication skills-empathetic, clear and able to support people with different needs
• Strong attention to detail for accurate records, case file handling and compliance
• A calm, proactive approach-able to follow procedures while handling urgent situations
• Clear commitment to service standards and continuous improvement

Additional information:
This role involves working with sensitive information and supporting smooth day-to-day operational delivery.
If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.
You can make a real difference-supporting users to participate effectively in justice. If you're ready for a varied, impactful role in Leicester, apply today.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.