SEN Administrator

Essential qualifications and experience

GCSE English and mathematics at grade C or 4 or above, or equivalent qualifications or demonstrable equivalent skills.

Experience of administrative work involving accurate record keeping, document preparation and management of deadlines.

Experience of handling confidential information responsibly and working professionally with a range of people.

Essential skills and knowledge Confident use of Microsoft Word, Excel, Outlook and electronic filing systems, wit the ability to learn school systems and online portals.

Strong literacy, numeracy, proofreading and data-entry skills, with close attention to detail and the ability to check information for accuracy.

Ability to organise meetings, prepare papers, record clear notes and follow up agreed administrative actions.

Ability to prioritise a varied workload, work independently within agreed responsibilities and seek guidance when priorities or instructions are unclear.

Clear, respectful communication with families and professionals, including sensitivity to different needs and circumstances.

Understanding of confidentiality, secure information handling and the importance of safeguarding children.

Personal qualities

A warm, approachable and professional manner, with patience, empathy and a commitment to inclusive practice.

Resilience and adaptability, maintaining a calm, professional and solution-focused approach when managing competing priorities or challenging situations, and recognising when to seek support or escalate concerns.

Demonstrates resilience and adaptability, maintaining a calm, professional and solution-focused approach when managing competing priorities or challenging situations, and recognising when to seek support or escalate concerns.

A reliable and organised approach, willingness to learn, and the ability to work constructively with colleagues and respond positively to feedback.

Commitment to safeguarding, equality, the Trust’s values and supporting positive relationships between school and home

Desirable experience and knowledge

Experience of school administration or supporting a SENCO, SEND team or specialist provision.

Familiarity with EHCP review administration, SEND records and liaison with parents or outside agencies.

Use of Arbor, Edukey, local authority SEND portals or comparable systems; experience of attendance reporting or school purchasing processes.

Experience of parent communication platforms, promotional materials, school events or first aid training