Credit Controller

Cambridge, UK Henderson Brown Recruitment If you're a confident Credit Controller who enjoys getting to the bottom of problems rather than simply sending overdue reminders, this is an opportunity to take real ownership of a customer portfolio within an established UK business. Credit Controller Cambridgeshire Predominantly office-based, with some flexibility depending on circumstances £32,000-£34,000 DOE + benefits The Opportunity We're recruiting a Credit Controller to join the finance team of an established UK business. You'll take ownership of a portfolio of customers, ensuring outstanding balances are actively managed while working through invoice queries, payment issues and potential credit risks. This is not purely about chasing debt. You'll need to understand why something has not been paid, ask the right questions and work collaboratively with customers and internal stakeholders to find sensible solutions. Alongside credit control, you'll support customer account set-up, payment allocation, credit limit reviews and maintaining accurate customer information. Key Responsibilities Manage a portfolio of customer accounts and follow up overdue balances. Speak confidently with customers to resolve invoice and payment queries. Identify potential credit risks and know when an issue should be escalated. Support new customer account set-up, credit limits and customer master data. Allocate incoming payments accurately and support cash collection forecasting. Work closely with colleagues across finance and the wider business. What We're Looking For You'll ideally have previous credit control, accounts receivable or sales ledger experience and be comfortable managing your own customer relationships. Just as importantly, you'll be confident on the phone, comfortable dealing with people at different levels and able to ask probing questions when something does not look right. You'll need a sensible commercial approach. Some situations require firmness; others need investigation and judgement before deciding the right course of action. ERP experience, good Excel skills and strong attention to detail would also be beneficial. Why Join? This is a chance to join an established business where you'll have genuine ownership of your customer portfolio while working as part of a supportive finance team. You'll have plenty of interaction with both customers and internal stakeholders, making it a good fit for someone who enjoys the relationship and problem-solving side of credit control rather than simply following a collections process. The package includes 25 days' holiday plus bank holidays, a health cash plan, and a pension with employer contributions matched up to 5%. If you're interested in learning more, we'd be happy to have a confidential conversation