Sales Support Administrator

Sales Support Administrator – Permanent – Preston (PR2) – £28,750 per annum

We are delighted to be partnered with this extremely well established, family run business who have an outstanding reputation for the quality of their products/service. Due to continued success, they are expanding their dynamic sales team and are looking for a customer-focused candidate to be part of the growth. Their corporate Head Office has good transport links to the local area and offers a modern working environment with free parking. Joining a team of 4 and reporting to the Sales Team Leader, day to day duties will include:

• Providing customer support via telephone and email
• Giving product advice, providing quotations and troubleshooting problems
• Building and maintaining strong B2B customer relationships
• Taking and processing sales orders onto the ERP system for bespoke products
• Dealing with complex orders involving measurements and converting inches to cm
• Using a CAD system to translate customer diagrams and managing a large, technical product base
• Seeing the order process from start to finish and handling any after-sales queries/ issues/ complaints
• Dealing with and investigating problems with orders such as tracking missing deliveries with couriers and offering replacements/refunds
• Liaising with various internal departments to resolve order issues and ensure customer satisfaction
• Participating in team meetings and contributing ideas for improving sales/customer service

Working Hours: Monthly shift pattern – work 1 of the following 3 shifts for the whole month and then alternate

• Monday to Friday (8:30am – 4:30pm)
• Monday to Friday (9am-5pm)
• Monday to Friday (9:30am – 5:30pm)

Company Benefits:

25 days holiday plus Bank Holidays, bonus scheme, free parking, pension scheme, health benefits scheme, childcare vouchers, cycle to work scheme, regular training, employee discount, can earn extra holidays for 100% attendance record.

This is an exciting opportunity to join a reputable business with an excellent staff retention rate. They are looking for a confident team player with strong communication skills and a proactive attitude who works well under pressure. Sales/Customer Service experience is essential for the role but full training will be given on the product base and computer systems. For further information about this role, please call Rhiannon/Leanne at Forrest Recruitment for a confidential discussion – [phone removed]. Alternatively, please forward your CV for immediate consideration, I look forward to hearing from you.