Internal Account Manager

Internal Account Manager – Salford

Mon to Fri, Full Time

Up to £35,000 OTE + competitive benefit package

A leading organisation is looking for an experienced Internal Account Manager to manage and develop an established customer base. Working closely with a field-based sales team, you’ll build strong customer relationships, provide proactive support and identify opportunities to retain and grow business. This is an excellent opportunity for a customer-focused professional who enjoys the relationship-building side of sales and account management and is looking to develop their career within a busy, successful team.

Responsibilities include:

• Manage a portfolio of existing customer accounts, maintaining strong relationships and supporting customer retention.
• Liaise closely with field-based sales colleagues to coordinate customer activity, appointments and account development.
• Provide a proactive and responsive service to customers, handling enquiries and providing quotations within agreed timescales.
• Follow up on quotations and opportunities, with a focus on converting enquiries into business.
• Manage customer orders, forecasts, contracts, deliveries and any associated queries or issues.
• Maintain accurate and up-to-date customer records and account information.
• Coordinate product samples and support customers with product-related enquiries.
• Handle customer complaints and work with internal teams to ensure issues are resolved promptly.
• Keep customers informed of relevant product changes, updates and discontinuations.
• Participate in customer meetings, sales meetings and occasional joint visits with field-based colleagues.
• Support wider team objectives and undertake other duties as required.

Essentials:

• Have at 2 years’ experience in an account management or executive customer service role.
• Have excellent verbal and written communication skills, with strong listening and interpersonal skills.
• Be confident making decisions, taking ownership and driving opportunities through to completion.
• Have excellent attention to detail and strong organisational and time management skills.
• Be customer-focused, engaging and able to build positive relationships with both customers and colleagues.
• Ability to work effectively under pressure, prioritise competing demands and communicate priorities clearly with colleagues.
• Be self-motivated and able to work independently as well as part of a team.
• Have a positive, proactive and results-driven attitude.
• Good IT skills, with confidence using a range of systems and relevant software packages.

Interested? Contact CAITLIN on [phone removed] or email your CV to [email removed]

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.