Customer Liaison Officer

Customer Liaison Officer duties and responsibilities include:

• Proactively follow up on no-access properties to arrange retrofit survey appointments.
• Lead resident and community engagement initiatives, building strong relationships with local communities.
• Deliver clear and effective communications to customers and residents about the nature and scope of works.
• Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
• Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
• Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
• Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

The Customer Liaison Officer will meet the following criteria:

Essential criteria:

• Good customer service experience and willingness to travel
• Ability to deal with sensitive situations
• Resilience and strong negotiation skills
• Proficiency in Microsoft Office
• Full Driving Licence and vehicle (mileage can be expensed).

Desirable criteria:

• Experience of working wit
• CLO experience is desirable however not essential