Infrastructure Engineer

Job summary

Join Ofgem and help shape the future of energy in Great Britain.

At Ofgem, we work on behalf of energy consumers to ensure households and businesses can rely on a safe, affordable and sustainable energy supply. As the energy sector undergoes unprecedented transformation, we're playing a critical role in delivering the UK's Net Zero ambitions. By joining us, you'll contribute to building and supporting the digital infrastructure that underpins this transition.

We're looking for an Infrastructure Engineer to support and maintain Ofgem's cloud and on-premises infrastructure services. This is an exciting opportunity to work across a diverse technology landscape, combining traditional infrastructure with modern cloud platforms and automation technologies.

In this role, you'll help ensure the reliable operation of our Microsoft Azure-focused environment, supporting virtualised services, infrastructure deployments, monitoring activities, patching programmes, and incident resolution. You'll work closely with senior engineers, architects, suppliers and business stakeholders to maintain secure, resilient and high-performing services.

You'll contribute to both business-as-usual operations and project delivery, supporting infrastructure improvements and the adoption of modern technologies such as Infrastructure-as-Code using Terraform. From server provisioning and system maintenance to monitoring, troubleshooting and disaster recovery activities, you'll play a key role in ensuring our services remain robust, compliant and responsive to business needs.

We're seeking someone with experience supporting infrastructure environments, strong problem-solving skills, and a passion for delivering excellent service. Knowledge of cloud technologies, virtualisation, monitoring tools and modern infrastructure practices would be advantageous.

At Ofgem, diversity and inclusion are central to who we are. We are committed to creating a workplace where everyone feels valued, respected and able to bring their authentic selves to work. We welcome applications from people of all backgrounds and experiences.

If you're looking for a role where your technical expertise can make a real impact on the future of energy, we'd love to hear from you.

SC is required for this role. Information and eligibility guidance can be found here: SC - Guidance Pack for Applicants - GOV.UK

Job description

Key Responsibilities
• Provide hands-on support for cloud infrastructure services, ensuring systems operate reliably and meet service needs.
• Contribute to deployments, configuration activities and routine monitoring, helping identify issues early and supporting system health.
• Assist in resolving incidents by executing troubleshooting tasks, escalating appropriately, and contributing to problem investigations.
• Carry out scheduled deployments, patching, updates, and routine maintenance to ensure systems remain compliant, secure, and operational.
• Support improvements to tools, automation and processes by contributing suggestions, testing changes, and applying established practices.
• Maintain accurate and precise documentation that supports operational continuity, knowledge sharing, and compliance.

Key Outputs and Deliverables
• Provide cloud support and on-premises infrastructure environments.
• Execute patching, updates, and routine maintenance activities.
• Contribute to monitoring, alerting and system health checks.
• Assist with deployments, configuration updates, and service integrations.
• Maintain clear technical documentation for operational continuity.

Person specification

Essential Criteria:

In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below.

• Experience carrying out infrastructure maintenance activities such as deployments, patching, upgrades, monitoring, backup and recovery, and assisting with incident resolution. (LEAD)
• Experience supporting and maintaining cloud and infrastructure services, including Microsoft Azure to ensure services remain secure, available and operational. (LEAD)
• Experience using automation, scripting, or Infrastructure-as-Code technologies tools to improve operational efficiency and stability. (LEAD)
• Experience investigating and resolving infrastructure issues, escalating where appropriate, and working collaboratively with colleagues, suppliers and stakeholders to support effective service delivery.
• Holds, or can obtain within 6 months of appointment, the Microsoft Certified: Azure Administrator Associate certification (or equivalent cloud infrastructure certification).

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

• You will be asked to deliver a technical presentation at interview stage.

Benefits

Alongside your salary of £35,232, OFGEM contributes £10,206 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests - GOV.UK (www.gov.uk). The test you are due to take is not timed and you can complete it at your own pace. Upon passing the