Business Support Apprentice

The job

An opportunity has arisen in the Customer Service Team with Corporate Services for a Business Support Apprentice, Main Reception. The successful applicant will work as part of a team ensuring that all customers are provided with a first class, professional, understanding service and to assist with and answer any queries. You will also provide general clerical and administrative support to the Customer Support Team as required.

The successful applicant will be part of a team of eight supporting Main Reception and Facilities. 

The applicant

The key responsibilities for the role of Business Support Apprentice are as follows:

• To provide general business/administrative support to the Customer Service Team and the Facilities Team including document management (filing, scanning, copying), being the first point of contact on the phones and monitoring various email inboxes
• As an apprentice you will spend approximately one day per week working towards your qualification or taking part in training and development activities. It is required that you commit to the formal training as well as the on-the-job aspects
• To provide efficient and effective customer service to all customers who are contacting the Council by a personal visit to reception and customer access points, e-mail, in writing or by telephone
• To provide a ‘triage’ first contact service for customers and help them interact with local authority services, on-site partners and third-party providers where appropriate
• To maintain and update databases (internal and external) and other information systems as required
• Raising Purchase Orders, Invoices and GRNs
• To open, and scan post to relevant members of the council
• To undertake other duties such as the line Manager determines, commensurate with the grade, including special projects
• To provide high levels of customer service for our residents, staff, managers and external partners, so that they are made to feel warm, welcome, wanted and cared for
• To book and conduct customer appointments regarding Revenues and Benefits enquiries where customers need assistance, liaising with Capita’s team and Citizens Advice where necessary
• To prepare and issue visitor badges for meetings with local authority officers and on site partners
• To meet the requirements of the customer satisfaction process by promoting the completion of surveys and following agreed procedure
• To receive occasional post and deliveries on reception
• To promote self-service and channel shift in line with the digital strategy, supporting customers with self-service facilities, web-based and physical
• To work towards meeting performance targets and quality assurance requirements for the Customer Support Team
• To co-operate with the implementation of new services/processes into the team and help ensure that all arrangements, systems and resources are in place to enable services to be delivered in a customer focussed and business-like way
• To ensure all forms, literature and information sheets are kept replenished and tidy. Undertake regular liaison with services to ensure all publications are up to date and the most recent publications

Interviews are scheduled to be held on site at Hart District Council Offices.

For further information regarding the post, please contact Susan Morris, Customer Services Supervisor on [email removed].

Please apply by clicking on this link Business Support Apprentice – Find an apprenticeship – GOV.UK

Business Support Apprentice job description