Customer Service Advisor

Customer Service Advisor

12-month fixed-term contract

37 hours per week, full time

NS7 £29,542 - £31,015 per annum

We are now recruiting for a Customer Service Advisor to join our busy Customer Services Team and provide excellent support to residents and customers across a wide range of Council services.

You will be a focused and positive individual with excellent communication skills, the confidence to use your own initiative and the motivation to make a difference. You will put the customer at the heart of everything you do and be ready to work flexibly in an ever-changing, consistently busy environment. This is initially a 12-month appointment, with the potential to become permanent.

What does the job involve?

You will work at Castle House, Newark, or at one of our outreach centres, dealing with a wide range of customer enquiries. This includes face-to-face enquiries and answering calls in our contact centre, as well as webchat and social media. You will need a flexible approach, with the ability to prioritise your work and respond to a changing workload.

All about you

Excellent communication, keyboard and numeracy skills are required. You will also have experience of working in an appropriate customer-oriented environment and using a variety of ICT systems to record, monitor and extract customer service information.

You will have the ability to meet targets, experience of working with online computer systems and GCSE Grade C,/Levels 4-9 or equivalent, in English and Mathematics. You must also be able to travel to outreach locations within the district.

You will have good attention to detail and a professional approach. Crucially, you will have a positive attitude, embrace change and be helpful, friendly and confident in communicating with customers and colleagues.

We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular craft sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.

We offer:

• Enrolment in the career average local government pension scheme.
• Flexi scheme.
• Hybrid working.
• A generous annual leave entitlement that increases with service.
• Family-friendly benefits.
• One days’ paid volunteering leave.
• Lifestyle benefits platform.
• Funded health cash plan.
• Free car parking to 31 March 2028
• £10 a month gym membership at one of our gyms in the district.

You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives outlined in our Community Plan.

For an informal chat or more information, please contact Petra Toseland on [phone removed], Clare Johnson-Cooper on [phone removed] or Clare Ashley on [phone removed].

As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.

Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the criteria of the post as detailed in the Person Specifications on their application forms.

We will not accept CVs from unsolicited recruitment agencies.

We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early

Closing Date: Sunday 11th October 2026

Interview: Week commencing 19 October 2026