Sales Advisor

Location

West Midlands, Sutton Coldfield

Job Type

Permanent, Full-Time Thursday - Monday

10am - 5pm 

Salary

£50,000 - £60,000 per annum

About the Company

A quality focused housing developer is seeking a Sales Advisor to join a new homes project based in Sutton Coldfield. The company prides itself on delivering exceptional customer experiences and high-standard developments across the West Midlands.

Job Description

The Sales Advisor is responsible for managing all aspects of the sales process for new build homes. This role demands a customer-centric approach to guide prospective buyers through their purchase journey, providing expert advice and support from initial enquiry to completion.

Key Responsibilities

• Engage with potential customers, delivering knowledgeable and professional advice on new build housing options.
• Manage and progress sales enquiries, including conducting property viewings, handling reservations, and negotiating sales agreements.
• Provide exceptional customer service, ensuring a positive experience throughout the sales process.
• Maintain accurate records of customer interactions and sales progress using company systems.
• Work closely with internal teams, including marketing and customer care, to ensure smooth handovers and ongoing customer satisfaction.
• Attend sales meetings and training sessions to stay informed of product updates and market trends.
• Promote the company’s developments and uphold its reputation for quality and service at all times.

Required Qualifications

• Full, valid driving licence.

Education, Experience and Knowledge

• Proven experience in sales, ideally within new build housing or a similar property sales environment.
• Strong understanding of the sales lifecycle and customer negotiation techniques.
• Familiarity with the residential property market in the West Midlands is advantageous.
• Basic knowledge of relevant legal and financial aspects related to property sales.

Skills

• Excellent communication and interpersonal skills, with the ability to build rapport and trust quickly.
• Strong sales and negotiation abilities to achieve and exceed targets.
• Customer service oriented with a patient and professional approach.
• Organisational skills to manage multiple enquiries and follow-ups effectively.
• Competent IT skills, including the use of customer relationship management systems.

Preferred Qualifications

• Previous experience working for a housebuilder or within the property development sector.
• Knowledge of new build housing features, benefits, and the home buying process.

Working Conditions

• Full-time working hours, typically based at the sales centre with occasional travel to other sites as required.
• Work involves standing for extended periods during customer viewings and events.
• Some weekend and evening work may be necessary to meet customer availability and sales targets.