Customer Service & Sales Support Administrator

Customer Service & Sales Support Administrator
Alcester (Office Based) 
£26,000 - £30,000 DOE
Full Time, Monday to Friday
Immediate Requirement

Pertemps are recruiting on behalf of a growing and successful business based in Alcester. We are seeking a proactive and customer-focused individual to join the team in a varied Customer Service & Sales Support Administrator position.
This role will play an important part in the day-to-day running of the business, acting as a key point of contact for customers while supporting order processing and administrative functions. The successful candidate will thrive in a fast-paced environment and be comfortable managing multiple priorities while delivering excellent customer service.

Key Responsibilities
•    Answering incoming telephone calls and directing enquiries appropriately
•    Processing customer orders accurately and efficiently
•    Speaking with customers regarding orders, deliveries and general enquiries
•    Providing a high level of customer service at all times
•    Building and maintaining strong customer relationships
•    Liaising with internal departments to ensure customer requirements are met
•    Managing customer queries and resolving issues in a professional manner
•    Updating internal systems and maintaining accurate records
•    Supporting the wider team with general administrative duties
•    Ensuring orders progress smoothly from receipt through to completion

Skills & Experience
•    Immediately available or available on a short notice period
•    Previous customer service and/or administration experience
•    Excellent communication skills, both written and verbal
•    Strong organisational skills and attention to detail
•    Good IT skills, including Microsoft Office
•    Ability to prioritise workload and manage multiple tasks
•    Comfortable speaking with customers over the phone and via email
•    Ability to work effectively under pressure in a busy environment
•    Experience working with CRM or ERP systems

If you are an organised and customer-focused professional who enjoys working in a busy environment and delivering exceptional service, we would love to hear from you.