Housing Officer

As a Housing Officer, you will manage tenancies across a defined Cambridge neighbourhood. You will help residents sustain their tenancies, resolve problems and make their neighbourhoods safer and better places to live.

You will:

• Take ownership of a varied caseload, including tenancy disputes, complaints, tenancy audits and anti-social behaviour. You will work with residents to resolve issues and take enforcement or legal action where appropriate.
• Identify safeguarding concerns and work with colleagues and partner agencies to support residents and manage risk.
• Build relationships with residents and Residents’ Groups, and help deliver projects that improve neighbourhoods.
• Manage and develop an Assistant Housing Officer, providing day-to-day support, supervision and clear direction.

You will have experience of delivering customer-focused services and achieving results in tenancy management or a similar enforcement or community development role. You can manage a busy workload, take ownership of complex cases and make sound decisions.

You will communicate clearly and sensitively, build trust with residents and colleagues, and work confidently with partner organisations. You will also have experience of first-line management or coaching others, and be able to support someone’s development and address performance concerns.

You will need a good standard of education and confidence using common IT applications, including Microsoft 365. A relevant housing qualification and experience working within housing is desirable.

Additional Information

The contractual work base is Mandela House. The role involves visits and meetings at sites across Cambridge, so you must be able to travel between them.

Cambridge City Council is committed to safeguarding children, young people and adults, and expects all staff to share this commitment.

An Enhanced DBS will be required as part of the role.

Why join us?

As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits, including:

• Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges
• Access to the Local Government Pension Scheme(LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme
• Agile and Flexible working options
• Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave
• Family friendly policies and Flexible Bank Holidays
• Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform
• Staff reward and recognition framework, including an annual staff awards ceremony
• Professional Membership Fees paid for, dependent on role
• Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics
• Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more
• Free swimming at CCC swimming pools
• Subsidy for public transport
• Relocation Assistance may be payable in approved cases
• Annually negotiated pay and award progression

Hours: This is a full-time role, for 37 hours per week.

Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch.

Working Pattern: Monday to Friday, supporting customer services from 9 – 5:15pm

Contract: Permanent X2

Salary: £43,150 - £48,738 per annum (Band 6) pro rata for part time.

Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly.

More Information:

You can click on the links here to find out more information about Staff Pay and Benefits, Working for the Council, our Values & Behaviours, Equality & Diversity in Recruitment or Our People & Culture Strategy.

If you would like an informal chat, please contact Faye Turner on [phone removed] or email [email removed]

Application Process:

To be considered for this role, please click ‘Apply Online’ and submit an application.

If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS) and access the ‘Useful Links’ (top right of the dashboard, under the person icon) and click on ‘CCC Job Opportunities’.

Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability.

Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.