Business Support Officer (Front Door)

Business Support Officer (Part Time, Permanent)

Our highly skilled and supportive Front Door Team is looking for a dedicated Business Support Officer to join us on a part-time, permanent basis. This is a vital role at the heart of Children's Services, providing administrative support to Social Workers, Front Door Advisors and Team Managers. Working days: Wednesday 1:30 - 5pm, Thursday 9am - 5pm and Friday 9am - 5pm

As part of this busy team, you will be responsible for processing and managing safeguarding referrals received through the Dudley Portal, telephone calls and emails. Due to the urgent nature of the work, you will need to work efficiently, accurately and confidently, managing competing priorities while maintaining a high standard of service.

You will communicate with a wide range of professionals, partner agencies and members of the public on a daily basis, making excellent communication and customer service skills essential.

Key Responsibilities

• Responding to and managing all enquiries received by the Front Door service.
• Processing safeguarding referrals received via the Dudley Portal, telephone and email.
• Completing Local Authority (LA) checks promptly and accurately.
• Undertaking daily DART tasks and maintaining records.
• Processing and managing missing person alerts.
• Supporting Freedom of Information (FOI) requests.
• Maintaining accurate records across relevant systems and databases.
• Providing administrative support to meet the needs of the service.

About You

We are looking for someone who:

• Has excellent attention to detail and a high level of accuracy.
• Is confident using Microsoft Office applications, including Outlook, Word and Excel.
• Has strong organisational skills and can effectively manage a varied workload.
• Demonstrates excellent communication and interpersonal skills.
• Can work well under pressure and meet tight deadlines.
• Has experience in a business support, administrative or social care setting, or can demonstrate relevant transferable skills.

This is an exciting opportunity to join a respected and experienced team where your contribution will directly support the safeguarding and wellbeing of children, young people and families across Dudley. We offer a welcoming team environment, varied work and the chance to develop your skills while making a meaningful difference every day.

For further information call Sadia Riaz on [phone removed] or e-mail [email removed]

Workplace Attendance: Working in the office 3+ days a week (pro-rata) or Onsite full time

So that we can demonstrate Dudley’s commitment to diversity and inclusion and to improve bias in the recruitment process that could create barriers for candidates. Your personal data will be anonymised when you apply, to ensure that you comply with our anonymisation process, please ensure you have removed your name and date of birth from any attachments prior to uploading them to your application.

Online application forms will only be accepted for this vacancy, online facilities for jobs are available at public libraries within the Dudley Borough.

All applicants must be able to provide documentation to prove their right to work in the UK.

Please note: Dudley MBC does not currently offer sponsorship for candidates without the Right to Work in the UK.

If you require support completing an online or paper application form and or interview techniques, please contact Dudley Adult and Community Learning on [phone removed] or [email removed] who can support with Digital Skills and Job Applications.

If you have a disability and require assistance in making an application please contact the HR Resourcing Team via [email removed]

If you are experiencing a problem whilst applying for a position, please follow the link below to the WM Jobs Help Page in the first instance https://help.wmjobs.co.uk/

If the WM Jobs Help Page does not resolve your issue then please contact the HR Resourcing Team via [email removed]

Dudley Council will check the information that you have provided against any details already held for accuracy and completeness. The Council will check, share and cross match your information both internally within the council and with external organisations to protect public funds and prevent or detect crime, only where the law allows us to do so.

The Council’s full Privacy and Disclaimer Statement can be accessed on the website at https://www.dudley.gov.uk/privacy-disclaimer-statement/

N.B. We reserve the right to close this vacancy prior to the advertised date should we receive a large number of applications

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