Underwriting Support Assistant

Underwriting Support Assistant - Professional & Management Risks
Leeds City Centre (Hybrid - 3 days office / 2 days home)12-Month Fixed-Term Contract

No insurance experience? No problem.

Are you organised, confident on the phone and looking for a genuine route into a professional career? This is a great entry point into specialist commercial insurance with a leading global insurer, where you'll gain hands-on underwriting exposure and fully funded professional qualifications.

The Opportunity

My client is a well-established international specialist insurer with a modern office in Leeds city centre, close to the train station. They're looking for an Underwriting Support Assistant to join their Professional & Management Risks (PMR) Renewals team on a 12-month fixed-term contract.

You'll join a friendly, collaborative team of 10, including Senior Underwriters, Underwriters and Assistant Underwriters. Together they manage a substantial multi-million-pound renewal portfolio covering Professional Indemnity, Directors & Officers (D&O) and Cyber insurance.

You'll be the front-line support for the underwriting team. You'll keep in regular contact with brokers, chase renewals, manage workflows and help the team deliver outstanding service in a fast-paced environment.

While the role is fixed-term, there is a genuine possibility of longer-term opportunities. The business has planned growth and a strong track record of moving high-performing contract staff into permanent roles.

What You'll Be Doing

Handling inbound broker calls and making proactive outbound calls
Following up issued quotes and terms, and chasing outstanding renewal information by phone and email
Progressing renewals, mid-term adjustments, referrals and enquiries within agreed service standards
Setting up and maintaining files, preparing documentation and assisting with policy processing
Managing renewal pipelines, updating statuses and keeping on top of diary items and deadlines
Accurately entering data across underwriting systems
Reviewing incoming work and directing cases to the right underwriter when their input or authority is needed
Building strong relationships with brokers, underwriters and colleagues across the wider business
Contributing to team projects, testing and process improvements

What You'll Bring

Excellent verbal and written communication skills, and confidence on the telephone
A customer-focused mindset
Strong organisational skills and the ability to juggle competing priorities
Great attention to detail and accuracy
A proactive approach: you follow things up without being prompted and take ownership of your work
The ability to learn quickly and adapt to new systems
Good IT skills, including Microsoft 365
Ambition and a genuine interest in building a long-term career in insurance

Backgrounds That Work Well

Insurance experience is helpful but not essential. In the hiring manager's words, "We can teach insurance. We need someone who is organised, proactive and confident speaking to people."
Candidates from the following backgrounds are encouraged to apply:

Contact centres or customer service
Sales support or administration
Estate agency or property services
Banking operations or financial services administration
Retail or hospitality management
Insurance administration or broker support

Knowledge of Acturis or other insurance systems is a bonus, but full training will be given.

What's On Offer

Hybrid working: 3 days in the office, 2 from home
Hands-on experience alongside experienced underwriters and technical specialists
Exposure to the full renewal lifecycle across PI, D&O and Cyber