Facilities Assistant

# Facilities Assistant

**Location:** STC Coventry
**Department:** Facilities Management
**Team:** Front of House & Logistics
**Level:** 1
**Reports to:** Facilities Management Team

## Role Purpose

The Facilities Assistant is responsible for providing effective front-of-house and logistical support across the building. The role covers a broad range of facilities activities,including deliveries and post,porterage,furniture moves,stationery and consumables,and meeting and event room set-up.

Working as part of the wider Facilities Management (FM) Team,the Facilities Assistant will provide a professional and customer-focused service to colleagues,visitors and stakeholders,working closely with outsourced FM and Security providers.

## Key Responsibilities

### Logistics & Facilities Support

* Sort and manage incoming and outgoing post and deliveries,ensuring items reach the appropriate destination.
* Oversee the building loading bay.
* Assist with small office moves and furniture movements.
* Set up and reconfigure meeting and conference rooms as required.
* Ensure floor hubs are appropriately stocked with stationery and consumables.
* Undertake additional facilities and logistical tasks as required to support the needs of the role.

### Customer Service & Front of House

* Welcome visitors to site in a professional and friendly manner.
* Notify hosts promptly when visitors arrive and ensure visitors are collected in a timely manner.
* Work collaboratively with the wider STC FM Team,Front of House & Logistics Team,outsourced FM provider and Security provider.
* Maintain the appearance and presentation of Front of House areas in line with building standards.
* Take a proactive approach to customer service and promote excellent service standards and behaviours.

### Security & Access

* Deliver security-related services in accordance with site service level agreements.
* Help ensure the site remains secure and safe.
* Ensure that only authorised individuals are permitted to access the location.
* Prepare and administer STC Security passes and manage access requests for the London office.

### Health & Safety

* Follow all relevant Health & Safety policies and procedures.
* Support the orientation of new starters,ensuring they understand and observe company statutory Fire and Safety Regulations.
* Act as a Health & Safety ambassador by promoting positive safety behaviours and practices.
* Support the FM Team during fire and emergency evacuation procedures.

## Experience & Qualifications

The successful candidate will ideally have:

* Experience in a logistics environment.
* Experience working within a large,busy corporate environment.
* Customer service experience.
* A professional and smart appearance.
* Good Health,Safety & Wellbeing awareness.

## Skills & Personal Attributes

We are looking for someone who demonstrates:

* Exceptional customer service skills.
* A professional,friendly and approachable manner.
* A smart and professional presentation.
* A strong team-working approach.
* Good IT literacy.
* Enthusiasm and a positive attitude.
* The ability to communicate effectively at all levels.
* Strong attention to detail.

## What Success Looks Like

Success in this role means providing a consistently professional,responsive and customer-focused facilities service,ensuring day-to-day logistics,front-of-house operations,security support and Health & Safety requirements are delivered to a high standard.