Admin Officer (AO)

Admin Officer (AO)
Location: Feltham ,TW14 0LS

Additional information:
* Office hours: 37 hours per week (office based)
* Pay: £13.36 per hour

If you're organised, calm under pressure, and proud of delivering "right first time" service, this is a great opportunity to support cases through an important part of the justice system. Our Client is hiring for a reputed client at the Asylum & Immigration Tribunal in Feltham, offering a stable, people-focused role with a real sense of purpose.
What you'll be doing:
* Preparing papers, files and documents for court/tribunal hearings and meetings
* Supporting clerking and ensuring materials are up to date and ready for proceedings
* Creating and updating records, data input, post opening and dispatch
* Handling enquiries face to face, by telephone and in writing, with a helpful, professional approach
* Booking and organising meeting rooms, agendas, joining instructions and handouts
* Processing and checking casework paperwork, orders, claims, fines and fees accurately
* Verifying documents and records against criteria, procedures and quality standards
* Collecting and assembling information for returns, results and routine reporting
* Producing basic statistical analysis and running straightforward reports where required
* Contributing to team information board (TIB) meetings and supporting small continuous improvement work
What you'll bring:
* Excellent customer service skills and a "right first time" mindset
* Strong administration capability, including accurate document handling, filing and records maintenance
* Confidence working with computer systems and completing data input tasks
* Ability to follow guidelines and instructions, while using discretion and initiative within set processes
* Effective communication skills when dealing with members of the judiciary, court users, and other stakeholders
* A team-oriented approach, with the ability to manage your own time and meet workload targets
* Flexibility to support ad hoc needs within the wider local office network

Ready to use your administrative strengths to make a meaningful difference? Apply now and our recruitment team will be in touch-face-to-face interviews are planned.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.