Business Capability Development Analyst

Job summary

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Borders & Trade is at the heart of the UK's economy, enabling legitimate trade, protecting the border, and supporting economic growth. Every day, we work with businesses, government departments and international partners to ensure goods move efficiently across borders while maintaining security, compliance and trust. As part of our team, you'll have the opportunity to shape major national services, influence strategic decisions, and help deliver modern, customer-focused solutions that make a real difference to people and businesses across the UK.

Borders & Trade is one of HMRC's most dynamic and exciting areas, responsible for supporting the safe and efficient movement of goods into and out of the UK. We are transforming how we deliver services, using data, technology, policy and customer insight to create simpler, more effective experiences for traders. Joining us means helping to solve complex challenges, drive innovation, and contribute to services that support both the UK's prosperity and border security.

Job description

This is an exciting opportunity to shape how Borders and Trade understands, improves and invests in its customs services. You will use data, evidence and structured analysis to turn complex operational and policy challenges into clear choices and practical recommendations for senior leaders.

You will:

• Analyse services end to end, from customer journeys and operational processes to data, technology, controls and delivery risks.
• Identify what needs to change, why it matters, and where action will have the greatest im-pact.
• Produce clear analysis, options and visual products that help senior leaders make confident decisions.

If you would like to find out more about the role we are holding a Candidate information session on Friday 2nd October @ 11.30am. Please click here to register your interest - Candidate Information Session - Business Capability Development Analyst

Person specification

You will create practical products that support real change, including service maps, current and future-state analysis, impact assessments, options papers and recommendations.

Working across policy, operations, change, digital, data and Enterprise Architecture, you will test assumptions, join up different perspectives and make sure service changes support wider HMRC priorities.

Your analysis will directly support investment decisions, assurance activity, fiscal event planning and the future shape of Borders and Trade services.

Essential Criteria

• Strong analytical skills, including the ability to break down complex business, operational or policy issues and identify the key evidence, risks and choices.
• Experience using evidence, manipulating data to identify insights, develop clear findings, options and recommendations.
• Experience mapping or describing services, processes, operating models or customer journeys, including current and future ways of working.
• Ability to identify impacts, dependencies and trade-offs across people, process, data, technology, controls, cost and delivery.
• Ability to communicate complex analysis clearly, using concise written products, visual models, slides or verbal briefings.
• Experience working with different stakeholders to test assumptions, build shared understanding and influence decisions.

Desirable Criteria

• Knowledge of customs services, borders or trade environments.
• Experience of service design, business analysis or similar structured analytical approaches.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a ‘Further Location Preferences (optional)’ field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for the following site, it’s important to note that this is not long-term site for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

This site is:

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle

You will be given more information about what this means at the job offer stage.

Benefits

Alongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of othe