Head - Service Transformation

Job summary

Closing Date 11th October 2026

Interviews from wc 2nd November

2 year Fixed Term Contract/Secondment

Working within our Help to Buy Transformation & Reprocurement Programme, the Head of Service Transformation will play a key role in delivering a complex, multiyear public sector change programme.

You will join a highly skilled, collaborative programme team tasked with reshaping a nationally significant service at a critical point in its lifecycle. Our focus is on strengthening data integrity, reducing operational and financial risk, improving customer experience, and ensuring long‑term service portability while protecting public funds.

This is a programme that values disciplined delivery and thoughtful decision‑making. Our Programme Director champions evidence‑based choices and a diversity of perspectives, recognising that the best outcomes come from constructive challenge and collective problem‑solving.

Job description

This is a rare opportunity to help shape the future operating model of one of the UK’s most high‑profile home ownership public services. You will work closely with colleagues across a range of specialisms to design and deliver an integrated, coherent and defensible service model. One that can stand up to scrutiny from governance forums, audit and value‑for‑money assessments while delivering long term benefits for the Agency and our customers.

Person specification

As Head of Service Transformation, you will provide strategic and operational leadership across the Help to Buy service, ensuring delivery remains aligned with Homes England's priorities and the programme's objectives. You will oversee programme management support and the product backlog, bringing clear coordination, quality assurance and reporting to a complex portfolio of activity.

You will lead the development, prioritisation and delivery tracking of the product backlog, manage resource planning, and make sure senior leaders and government stakeholders have timely, accurate information. Working across Financial Distress, Future Service, Digital and Data, and Change and Readiness, you will connect activity across the programme, strengthen governance and drive continuous improvement in operational delivery.

You will bring significant experience of leading multidisciplinary teams in government-funded or similarly complex programmes, together with a strong understanding of public sector governance, Managing Public Money and the Green Book. You will be confident developing strategy and business cases, coordinating complex reporting, managing risk through the programme lifecycle and embedding effective delivery frameworks. Experience of public equity mortgage loan management, including Help to Buy, would be particularly valuable.

An inclusive and credible leader, you will build strong relationships with internal teams, suppliers and wider government stakeholders. You will develop and support a high-performing team, represent the Transformation Programme in key forums and work constructively with the Run team to deliver better outcomes for customers while safeguarding public money.

Benefits

Homes England is an executive non-departmental public body with its own terms and conditions, benefits and pension scheme. We are a government agency working in partnership with the private sector and want to employ and retain great people. In return we offer a range of excellent benefits, some of the key benefits include:

Holiday - Homes England offers all staff 33 days annual leave per year in addition to 8 statutory bank holidays.

Working Flexibly - At Homes England we have a strong culture of flexible working and encourage all employees to have a healthy work/life balance. We offer a wide range of potential working patterns, including part time, job share and compressed hours.

Health and Wellbeing - We offer health screening with Nuffield Proactive Health Clinics, a free Employee Assistance Programme which offers confidential support 24 hours a day, 7 days a week as well as access to Occupational Health.

Professional Development - At Homes England we are committed to your continued professional and personal development with learning as one of our core values. We pay for one job-related professional membership subscription per year for our employees.

We also offer an excellent range of family friendly benefits, for example, maternity, paternity, shared parental leave.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

To apply please follow the links to our careers page.

Security

Successful candidates must pass a disclosure and barring security check.

Selection process details

For more information on the role, please see the attached Job Description.

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date. Feedback will only be provided if you attend an interview or assessment. We would like to take this opportunity to thank you for your interest in this role and Homes England.

Please note – Homes England has a responsibility to ensure compliance with HMG Baseline Personnel Security Standard to address the potential problems of identity fraud, illegal working and deception generally. To ensure compliance we will carry out a pre-employment Personal Identity and Vetting Report through Experian to meet the standard and you will therefore be asked to provide certain information in order that the verification check can be carried out if you are successful in your application.

Homes England are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates. We are proud to be an equal opportunities employer that values and respects the people who work for us. Our aim is to be an employer of choice, enabling everyone to reach their full potential.

Homes England is committed to protecting the privacy and security of your personal data. For further information please refer to our Privacy Notice which can be viewed here:

https://www.gov.uk/government/organisations/homes-england/about/personal-information-charter

Nationality requirements

Open to UK,