Admin Officer

Admin Officer
Location: Liverpool, L2 1XA
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9:00am - 5:00pm
Pay Rate: £13.25 per hour

Our Client is looking for an organised and detail-focused Admin Officer to join their team. This role would suit someone who is highly organised, people-focused and confident working within clear processes and standards.

Job Purpose
To support the efficient and safe running of courtrooms and hearing rooms by managing the flow of people and cases, preparing and maintaining courtroom readiness, handling documentation, and providing practical assistance to the judiciary, legal professionals, court staff, parties, witnesses, and members of the public. The AA Usher ensures hearings start promptly, run smoothly, and that all court users are treated professionally and respectfully.

Customer Service and Communication

• Provide a professional, calm, and helpful first point of contact for the public, including vulnerable court users.
• Communicate clearly and courteously with judges, magistrates, legal professionals, witnesses, parties, and colleagues.
• Manage difficult conversations with tact, always maintaining neutrality and fairness.
• Use appropriate communication methods (in-person, telephone, radio, email) to coordinate courtroom operations.

Essential Skills

• Strong organisation and time management, with the ability to prioritise in a fast-paced environment.
• Confident verbal communication, able to give clear instructions and information to diverse audiences.
• Excellent customer service skills, including sensitivity when dealing with distressed or vulnerable individuals.
• Ability to remain calm and professional under pressure, including during contentious or emotional situations.
• Good attention to detail and a strong sense of confidentiality and integrity.
• Effective teamwork, with the ability to collaborate across roles (court staff, security, legal professionals).

Key Responsibilities
Courtroom and Hearing Room Support

• Prepare courtrooms/hearing rooms before sessions (e.g., layout, signage, equipment readiness, secure materials).

Case Calling and Managing Court Users

• Call cases in the correct order and assist in organising the daily list by liaising with court staff and legal representatives.
• Check attendance of parties, witnesses, interpreters, and other court users; identify any absences or issues and escalate appropriately.
• Direct court users to the correct waiting areas, courtrooms, consultation rooms, and facilities.
• Provide clear procedural guidance to court users (non-legal), including where to go, what to do next, and expected timings.

Documentation and Administrative Handling

• Collect, distribute, and deliver court papers and messages between courtrooms, offices, and relevant stakeholders promptly and securely.
• Support administrative processes such as logging arrival of parties, maintaining basic records, and updating relevant staff on changes (e.g., late arrivals, adjournments).

Customer Service and Communication

• Provide a professional, calm, and helpful first point of contact for the public, including vulnerable court users.
• Communicate clearly and courteously with judges, magistrates, legal professionals, witnesses, parties, and colleagues.
• Manage difficult conversations with tact, always maintaining neutrality and fairness.
• Use appropriate communication methods (in-person, telephone, radio, email) to coordinate courtroom operations.

Additional information:
This opportunity is based in Liverpool Crown Court, working within a Government setting.

If you're successful in your application an Enhanced DBS will be required as part of the on-boarding checks with Brook Street.

If you're someone who takes pride in getting the details right and enjoys supporting a smooth, stakeholder-driven process, we'd love to hear from you. Apply today to be considered for this AO vacancy management opportunity in Liverpool.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.