Import & Export Operations Co-ordinator

Time Appointments are delighted to be recruiting on behalf of a leading international freight forwarding and logistics company based in Felixstowe. Due to continued growth, our client is looking to welcome an experienced Import & Export Operations Co-ordinator to their expanding Sea Freight team.

This is an excellent opportunity to join a well-established business with a strong reputation in the industry, offering long-term career development and the opportunity to work across international, UK and European freight operations, specialising in the seamless movement of cars, bikes and other vehicles.

The successful candidate will be responsible for coordinating sea freight import and export shipments from origin through to final delivery, ensuring vehicles are moved efficiently and customers receive an exceptional level of service throughout the shipment lifecycle.

Key Duties & Responsibilities:

• Manage end-to-end sea freight shipments, including FCL & LCL, from origin through to final delivery.
• Coordinate the international, UK and European movement of cars, bikes and other vehicles, ensuring shipments are handled efficiently and delivered within agreed timescales.
• Liaise with customers, overseas agents, shipping lines, hauliers and suppliers to ensure the smooth movement of vehicles and cargo.
• Create, manage and monitor shipments using the company’s in-house systems, ensuring all KPIs and service standards are achieved.
• Maintain accurate shipment data, providing customers with timely updates and full visibility throughout the shipping process.
• Ensure all shipping documentation, customs clearance requirements and compliance processes are completed accurately and efficiently.
• Coordinate and plan collections and deliveries in line with customer requirements.
• Proactively identify, resolve and escalate shipment or delivery issues to minimise disruption.
• Prepare and process customer invoicing accurately and within agreed deadlines.
• Build and maintain strong customer relationships, providing a professional and responsive service throughout the shipment journey.
• Work collaboratively with import, export, customs and operational teams to ensure seamless end-to-end vehicle movements.

Skills & Experience Required:

• Minimum 2 years’ sea freight import experience within a freight forwarding environment is essential.
• Experience coordinating international, UK and European logistics operations is highly desirable.
• Experience handling the movement of cars, bikes, vehicles or other specialist cargo would be advantageous.
• Strong understanding of international freight forwarding processes, with knowledge of both import and export operations.
• Knowledge of customs procedures and tariff classifications would be advantageous.
• Excellent communication and relationship-building skills with a genuine customer-focused approach.
• Highly organised, with the ability to prioritise workloads, multitask and work effectively under pressure.
• Strong problem-solving skills and confidence managing unexpected operational challenges.
• Proactive, detail-oriented and committed to delivering a high-quality service.