Retail Support Officer

The purpose of this role is to contribute to the ability of the Retail Operations team to successfully meet all targets on time during a period of high workload. This is a fixed term contract ending 31/01/2027. This role offers flexible working arrangements and can be undertaken working from home or as a hybrid position from any Eurofins Food Testing UK location. Working 37.5 hours per week Monday to Friday 09:00 till 17:00 Working on an high priority limited-time project involving a wide range of food products as a major retailer transitions to a new product categorisation system. The task involves mapping new classification names, codes, testing and frequencies with a high degree of accuracy, and amending the customer quote with the appropriate test packages and classification names. Working with Excel workbooks enter and change data. Training and supervision will be provided. Assigning testing requirements in accordance with customer standards, specifications and risk-based approaches. Maintaining and updating testing programmes by addition of products (e.g. first production / new products) into correct classifications with appropriate test assignment. Carry out investigation checks. Monitoring testing schedules, sample throughput, and turnaround times. Collating and summarising information for e.g. KPIs, Horizon Scanning reports, review meetings. Taking responsibility for checking and managing customer-specific inboxes and service requests. Being a point of contact for customer testing enquiries, technical queries, and testing programme. management activities, and ensuring prompt responses and escalation as appropriate. Ensuring customer satisfaction through proactive communication and issue resolution. Contributing as to account review meetings, presentations, and action plans. Essential Experience in test assignment, account management, programme management or technical customer service within a laboratory testing, food retail or food manufacturing sector. Good understanding of microbiological and / or chemical laboratory testing process. Ability to manage multiple projects and priorities simultaneously. Strong analytical and problem-solving skills. Excellent computer skills. Excellent communication and presentation skills. Experience working with cross-functional teams and stakeholders. Strong attention to detail and data accuracy. Good relationship building skills Good problem solving, planning & organisation skills Good attention to detail Be able to work as part of a team and collaborate efficiently on this project. Desirable Degree or equivalent qualification in Food Science, Microbiology, Chemistry or a related discipline. Understanding of food safety, analytical testing and due diligence programmes. Knowledge of retailer standards and food safety regulations. Experience working with laboratory information management systems and customer portals. Understanding of European food testing programmes and regulatory requirements. Commercial awareness and ability to identify business growth opportunities. Project management experience. At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from: Additional Annual Leave at Employees set service dates Company Pension Plan Life Assurance Scheme (4 times annual salary) Healthcare Cash Plan (6+ months service) Enhanced Maternity, Adoption and Paternity Schemes Employee Assistance Programme – 24/7 confidential Health and Wellbeing Programmes Free parking Worldwide career opportunities We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events. As a Eurofins employee you will benefit from: Being part of a Reward and Recognition Scheme, recognising great work across our teams. Holiday entitlement increases with service. The option to opt into our Health Cash Plan, designed to help look after your everyday health and wellbeing. This allows you to claim back the cost of routine healthcare expenses such as dental check-ups, eye tests, glasses or contact lenses and other everyday medical treatments. Life Assurance from day one, providing cover of three times your annual salary. Automatic enrolment into our Company Pension Plan after three months (with the flexibility to opt out if you choose) Access to our Employee Assistance Programme, offering 24/7 confidential support for both personal and work-related matters. Being able to register your interest in volunteering days, which are designed to support employees who wish to do voluntary work during working hours as part of a wider strategy to contribute positively to the local community. Free on-site car parking. The opportunity to explore worldwide opportunities. Everyone who joins o…