Admin Officer - Prestatyn, Wales

Administrative Officer (AO) x1 - HMCTS- Prestatyn Justice Centre
Location: Prestatyn, LL19 7TE
Working Days / Hours: Monday to Friday 37 Hours
Working Pattern: Full time in office
Pay Rate: £12.86ph
Level of Clearance Required: Basic DBS
Are you organised, confident with people, and comfortable keeping information moving accurately? Our Client is hiring for a reputed candidate to join the team at HMCTS - Prestatyn Justice Centre, supporting the effective running of Courts and Tribunals through a wide range of administrative and front-of-house services.
What you'll be doing:
* Preparing papers, files, and documents for hearings, meetings and court/tribunal activity
* Maintaining and updating records on an in-house computer system, including data input
* Managing post opening and dispatch, and carrying out general photocopying and filing
* Booking and preparing meeting rooms, agendas, joining instructions and handouts
* Supporting listing/rota activity and ensuring the right papers and materials are available and up to date
* Assisting court users with face-to-face, written and telephone enquiries, delivering a "right first time" service
* Contacting relevant parties, scheduling and serving documents, and executing a range of administrative actions (including handling fines/fees)
* Checking and verifying documents, accounts, claims and returns against criteria and quality standards
* Contributing to continuous improvement and problem-solving by following guidelines and processes
What you'll bring:
* Strong customer service values-helpful, polite, prompt and accurate
* Excellent administrative capability with careful attention to detail
* Confidence using computers for day-to-day tasks and maintaining accurate records
* Ability to work to workload targets, balancing throughput and accuracy
* A team mindset-working with regular management support and escalating complex issues appropriately
* Flexibility to support ad hoc needs across local offices when required
Additional information:
* You may have regular contact with court/tribunal users, including members of the Judiciary and legal professionals
* The role supports continuous improvement within set systems and processes, with opportunities to exercise initiative in the right areas
If you're looking for a role where your organisation and customer focus genuinely help the system run smoothly, we'd love to hear from you-apply now.

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