Wellbeing and Community Adviser

Wellbeing & Community Adviser

Fixed term until March 2029

The Service

Safe and Resilient Communities exists to create safe, resilient, and thriving communities by enabling coordinated and asset‑based approaches that reduce inequalities, prevent escalation of need, and improve the life chances of residents. Working collaboratively with statutory partners, voluntary organisations, and local communities, the service supports neighbourhood‑level solutions that strengthen connections, increase independence, and minimise unnecessary demand on statutory services.

It leads the development and delivery of welfare support policies, community safety initiatives, and resilience programmes that help residents prepare for, respond to, and recover from emergencies or wider societal challenges. Through strategic collaboration with leisure providers and community partners, the service also supports the delivery of inclusive sport, active living, and community hub activities that promote wellbeing and widen access for all. Overall, the service acts as a strategic enabler, bringing partners together to deliver coordinated, preventative, and community‑focused outcomes.

The Role

We are recruiting for 2 x Wellbeing and Community Adviser’s to provide frontline advice, guidance and support to residents accessing welfare and crisis assistance services across Northumberland. This is a rewarding role where you will work directly with residents, helping them access financial support, benefits, local welfare assistance and wider community services.

As a key member of the team, you will assess individual circumstances, identify appropriate support pathways and ensure residents receive timely and effective assistance. You will also play an important role in promoting independence, improving outcomes and supporting the Council's Communities First approach.

Key responsibilities will include:

• Undertaking initial enquiries, assessments and triage to identify residents' financial, social and wellbeing needs.
• Providing advice, guidance and signposting to welfare, financial and community support services.
• Assessing eligibility and making decisions on local welfare assistance applications in line with agreed policies and procedures.
• Managing a caseload from initial assessment through to resolution, ensuring a high standard of customer support.
• Identifying safeguarding concerns and taking appropriate action where required.
• Monitoring case activity and financial awards, escalating risks and identifying trends to support service improvement.
• Supporting and coordinating the day-to-day work of colleagues, providing guidance and promoting consistent practice.
• Working with partner organisations and delivering outreach activity to support early intervention and improve outcomes for residents.

This role is ideal for someone with experience of supporting vulnerable individuals, strong communication and decision-making skills, and a passion for helping residents access the support they need to improve their wellbeing and quality of life.

Please note: this role is fixed term until 31 March 2029.

Northumberland County Council’s (NCC) vision is ‘Land of Great Opportunities’, for current and future generations. We believe there is no better place to live and work.

For further information about working for NCC, please visit our website here.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

• 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
• Automatic enrolment into the Local Government Pension Scheme
• Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group

LinkedIn: Northumberland County Council Jobs

Further information

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial [phone removed] 623930

Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.