Admin Officer (AO)

Admin Officer (AO)
Location: Southampton, SO15 2XQ

* Full time role: 37 hours per week
* Pay: £12.85 per hour
If you're organised, calm under pressure, and enjoy helping people navigate complex processes, this is a great opportunity to join a team that keeps services running smoothly. Our Client is hiring for a reputed client and is looking for an Admin Officer who can deliver excellent customer service while supporting essential court and operational activity-on a full office-based basis in Southampton.
What you'll be doing:
* Undertake administrative tasks to prepare for, facilitate, and conclude hearing activity
* Help users and stakeholders through enquiries via face-to-face support, incoming/outbound telephone contact, and correspondence in a range of formats
* Use service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information-especially for those with complex needs
* Follow complaints policies and procedures, responding promptly and helping prevent escalation
* Process work in line with standard operating procedures to meet performance targets and maintain service standards
* Handle case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
* Support jury service administration, including selection, deferral, reassignment, and attendance tracking (plus related expenses and fees)
* Assist with listing/scheduling and provide support for urgent matters, diary coordination, and locally required judicial business admin
* Support enforcement processes, including financial assessments, fine collection support, and preparation of basic statistical/financial reports
* Contribute to health and safety activity (e.g., checks, issue logging, and key/safety governance under team leader guidance)
What you'll bring:
* Strong customer service approach and confidence communicating clearly with people who may have complex needs
* Ability to handle sensitive information accurately and follow process and compliance requirements
* A proactive, solutions-focused mindset-responding quickly, updating records as required, and escalating risks appropriately
* Comfortable managing multiple administrative responsibilities, maintaining accuracy, and meeting operational targets
If you want to make a real difference through excellent administration and supportive customer service, apply today and take the next step with a role based in Southampton

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.