Data Operations Service Officer

Job summary

The Office for National Statistics (ONS) is the UK’s largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration.

The Data Operations team facilitate safe and secure ingest and access to data for users/stakeholders across ONS, facilitating demands for data use following the enactment of the Digital Economy Act. This role will support the division in delivering a professional service to users/stakeholders.

As part of the team, you will build successful working relationships with team members, and key internal stakeholders that improve the value of services provided. You’ll be working in a specific area of the team, using various project management techniques to ensure effective delivery of our products and services to ensure timely delivery of data for ONS statistical processing, managing expectations to ensure successful outcomes.

The purpose of the EO post is to process regular and on demand service procedures applying clearly defined standards to underpin data operations and support internal users.

Job description

Key Responsibilities

• Complete assigned tasks for ingest and access of data to enable an effective service.
• Understand data management processes including the ingest of data and providing access to data.
• Able to communicate progress with stakeholders.
• Contribute to maintaining up-to-date processes.
• Administration of the service mailbox.
• Review and maintain documentation.
• Provide general administrative support as required.

Additional tasks will include:

• Receive, process and validate data received from a range of internal and external sources, ensuring it meets required quality and governance standards.
• Undertake data preparation, maintenance and disposal activities in accordance with agreed procedures, service standards and retention requirements.
• Investigate and resolve routine data issues, escalating complex cases where appropriate.
• Support internal stakeholders by responding to service requests, providing updates and maintaining accurate records of completed activities.
• Contribute to the review of operational processes and identify opportunities to improve efficiency, quality and customer experience.
• Produce and maintain documentation, guidance and records to support the effective delivery of Data Operations services.

Person specification

Essential criteria

• Communicates and builds relationships across teams to deliver excellent service, quality and performance.
• Puts in place ways to improve service delivery.
• Understands complex information and is able to make the right decision at the right time often under pressure.
• Plans team workload balancing support and ensuring excellent service delivery to stakeholders ensuring delivery against performance targets or procedures.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £28,138, Office for National Statistics contributes £8,151 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our valued colleagues across the organisation.

Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that our careers site will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security Clearance

For ONS the requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying and the department will consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.

At the point of SC application, you will need to provide or give access to the following evidence:

• Departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• Your credit and financial history with a credit reference agency
• Security Services records

ONS is unable to offer visa sponsorship for this role. Applicants must have a valid right to work in the UK when employment commences. If you are currently in the UK on a time-limited visa, it must have at least 18 months remaining at the point of application.

To work at ONS, applicants must meet the Civil Service nationality requirements, satisfy UK right to work requirements and, where applicable, meet the relevant security clearance requirements.

If you are unsure whether you meet the appropriate right to work or security clearance eligibility criteria, please refer to the guidance on