Business Support Executive

Job summary

We have a great opportunity for a Business Support Executive to join us and work within our Workplace and Business Services. You will undertake support activities for key operational contracts and support the day-to-day management and performance monitoring of critical Facilities Management services and contracts.

In this role, if you haven’t already completed the Government Commercial Function – Contract Management Foundation Course, we will support you through this.

We have 2 Permanent roles and 2 Temporary roles for 6 months with the possibility of being made permanent.

Job description

In this role you will actively engage in continuous improvement activities, for both the team and suppliers and become involved in aspects of work within the group including but not limited to Contract Management, Statutory Compliance, Environmental Sustainability, Estate Management and budgeting/financial management.

In addition, the role holder may be required to undertake line management duties and coach and develop their staff.

Person specification

To be successful in this role, you will need to demonstrate the following throughout the recruitment process:

Essential Experience:

• Experience of working as part of a team and under own initiative.
• Experience of coaching, mentoring and developing
• Experience of handling and influencing customers.
• Experience of prioritising a varied workload and handling sensitive information effectively to meet delivery deadlines and unplanned demands.
• Experience of working with multi-disciplinary teams and working with stakeholders across an organisation
• Good level of IT literacy and PC skills including use of MS Office tools.
• Effective verbal and written communication skills.

Desirable Experience:

• Experience of working in a commercial/contract management environment

Where an individual taking up the responsibility will be based in Swansea Office, the ability to speak Welsh is desirable. This will not be tested in the application or interview process.

HMLR expect everyone to spend at least 60% of their working time in the office.

For more information about the role, please see the attached job description.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Managing a Quality Service
• Changing and Improving
• Developing Self and Others

Benefits

Alongside your salary of £33,227, HM Land Registry contributes £9,625 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

You can find more information on our rewards package on our website.

https://www.gov.uk/government/organisations/land-registry/about/recruitment#what-hm-land-registry-can-offer-you

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Ability and Experience.

How to apply:

Please complete the first stage of the online application form and the Civil Service Judgement Test. If you pass the test, you will then be invited to complete the full online application form, in which you will need to complete a CV and Personal Statement.

The closing date for the test and full application form is 11:55pm on 4th October 2026. You must ensure you build in sufficient time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Civil Service Judgement test and access to the practice test, please follow this link:

• Preparing for the Civil Service Judgement Test - GOV.UK

Then please complete your CV to include your work history. We will be scoring your CV against the following essential experience:

• Experience of prioritising a varied workload and handling sensitive information effectively to meet delivery deadlines and unplanned demands.
• Experience of working with multi-disciplinary teams and working with stakeholders across an organisation
• Good level of IT literacy and PC skills including use of MS Office tools.

In your CV, please also include the desirable experience: experience of working in a commercial/contract management environment. Please note you will only be assessed against the desirable experience criteria in the event of needing a tiebreaker at the sift or interview stages.

Complete the Personal Statement section (in no more than 1000 words), please demonstrate:

• Experience of prioritising a varied workload and handling sensitive information effectively to meet delivery deadlines and unplanned demands.
• Experience of working with multi-disciplinary teams and working with s