Repairs Supervisor

Salary: £45,000 per annum
Location: East / North London
Sector: Social Housing Maintenance Contractor
Type: Full-time, Permanent

Role Overview:
We are seeking an experienced and proactive Repairs Supervisor to oversee the reactive repairs, pre and post-inspections, and ensure the delivery of high-quality maintenance services within the social housing sector. This role involves managing a team of operatives, liaising with tenants, and ensuring that all works are completed to the highest standards within agreed timeframes. The ideal candidate will hold a SSSTS, NVQ Level 3 in a relevant trade, and have a clean driving license.

Key Responsibilities:
Team Management:

• Supervise, support, and motivate a team of operatives (tradespeople) to deliver reactive repairs and maintenance.
• Allocate jobs to the appropriate operatives based on skills, experience, and availability.
• Monitor and track the progress of repairs, ensuring all works are completed within set targets and to a high standard.

Reactive Repairs:

• Oversee the delivery of reactive maintenance tasks, ensuring that repairs are completed promptly and efficiently.
• Coordinate emergency repairs and ensure that issues are addressed quickly to minimize disruption for tenants.

Pre and Post Inspections:

• Carry out pre-inspections of repair requests to determine the scope of work and ensure proper materials and operatives are assigned.
• Conduct post-inspections of completed works to ensure compliance with quality standards and tenant satisfaction.

Tenant Liaison:

• Act as a point of contact for tenants, addressing their concerns, and ensuring their needs are met in a professional and timely manner.
• Provide excellent customer service by ensuring that repairs are conducted with minimal disruption to tenants.

Health & Safety Compliance:

• Ensure that all work is carried out in accordance with health, safety, and compliance regulations.
• Promote a culture of safety within the team, ensuring that all operatives adhere to relevant policies and procedures.

Documentation & Reporting:

• Maintain accurate records of all repairs, inspections, and interactions with tenants.
• Provide regular reports to senior management on job completion, team performance, and any issues or delays.

Key Requirements:

• Experience:
• Proven experience in social housing repairs or maintenance, ideally within a supervisory role.
• Strong knowledge of the reactive repairs process and associated administrative tasks.

Qualifications:

• SSSTS (Site Supervisor Safety Training Scheme) certification.
• NVQ Level 3 in a relevant trade (e.g., Plumbing, Electrical, Carpentry, etc.).
• Clean, Full UK Driving License (required for site visits and driving company vehicles).

Skills:

• Excellent leadership and team management skills.
• Strong communication skills to interact with tenants, operatives, and management.
• Good understanding of health & safety regulations within the construction/maintenance sector.
• Ability to work under pressure, managing competing priorities.

Technical Knowledge:

• A background in a trade (plumbing, electrical, carpentry, etc.) is desirable.
• Knowledge of social housing regulations and the specific needs of tenants in this sector is advantageous.

Salary: £45,000 per annum
Location: East / North London
Sector: Social Housing Maintenance Contractor
Type: Full-time, Permanent