Workplace Host

Workplace Host

Birmingham City Centre

Salary basic £29,000 and benefits

Role purpose

To actively deliver the Workplace experience across the Regional Corporate Portfolio that ensures we are offering a First-Class service by building and maintaining strong, positive relationships with the client, customers and vendors.

Key Responsibilities:

·        Conduct daily walk arounds logging any faults or issues with the Helpdesk.

·        Track & manage all open jobs through to final completion.

·        Quality check paperwork to ensure compliance and audit satisfaction.

·        Ensure excellent communication by attending operational meetings with the team.

·        Point of contact for FM services including maintenance, repairs, fabric works & requirements.

·        Assist with setting up meeting rooms and layouts when required

·        Build and maintain strong, positive relationships with the client, customers and vendors to promote excellent customer service.

·        Ensure all signage and artwork  is on brand and compliant removing any non-conformity.

·        Undertake basic reception duties e.g. booking & managing meeting rooms, welcome & escort visitors (book/ check them in), hospitality, general Front of House admin etc

·        IT support e.g. daily checking IT kit on desks and in meeting rooms, completing fixes where possible, logging IT tickets where fix isn’t possible, and tracking job through to completion

·        Understand escalation process both on client and business side for reporting all operational and risk issues;

·        Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met

·        Order stationery, consumables, tea/coffee etc  meeting room lunches, refreshments, monthly drinks

·        Set up monthly drinks and assist with other office events

·        Organise couriers incoming/outgoing post return leavers IT kit to London

·        Comply with Health, Safety and Environmental policies and audit compliance.

·        Attention to detail of communication to team, stakeholders and the business in general including emails, signage and poster management

·        Responsible for ensuring Front of House is covered at all times arranging temps when required

·        Be the face of Workplace & ‘go to’ person for all workplace related matters.

·        Landlord liaison around access permits, booking in contractors, loading bay etc. .

·        Support office moves and re-locations.

Knowledge

·        Customer service background essential

·        Knowledge of Facilities Management processes preferable

·        IT Skills, Outlook, Excel, Word.

Skill & Experience

·        Good attention to detail

·        Pro-active and hands on

·        Ability to show initiative

·        Must have excellent communication skills

·        Excellent organisational skills and the ability to prioritise a busy workload

·        Knowledge of the FM discipline ideal

·        Ability to work alone or as part of a team

·        Ability to work closely with / manage contractors & third party suppliers on a day to day basis;

·        Experience of developing relevant client relationships

·        Previous experience of working within a in a high profile corporate environment

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