Sales Administrator

Working Hours

8:30 – 17:30 (1-hour unpaid lunch break)

Specific Roles

Sales Order Processing and Customer Service

• Enter and process sales orders for all customers, liaising with logistics warehouses in the UK and the Netherlands, and issue final invoices upon receipt of CMR

• Prepare and completion of all documentation needed for customs (COA, Export Certificate, Health Certificates, etc)

• Completion of product forms/ promotion forms except for quality-related information

• Maintenance of clear records for each customer file, internal and customer’s systems, updating any changes to individual procedures

• Respond to various enquiries from customers

• Ensure compliance with export and international trade requirement

• Assisting sales managers when needed 

• Monitor payment status for pending orders with payment issues

Logistics arrangement

• Daily communication with our warehouses and troubleshooting logistic/supply problems

• Coordination with sales team re allocation of stock if shortage occurs, and set up rationing plan

• Working closely with our current transport companies, to ensure that deliveries are made on time and in full. 

• Comply with customer-specific Incoterms requirements.

Essential Requirement

• Fluent written & spoken English

• Previous experience of administration work

• Friendly and positive with customers

• Proactive problem solver

• Excellent communication skills and flexible thinking

Additional Requirement

• Fluent written & spoken Japanese, other languages desirable

• Experience handling complex export documentation.

Benefit

• 28 days of holidays (including bank holidays) increasing with service

• Purchase of their products at 50% discount from retail price

• Auto Enrolment Company Pension Plan

• A bonus may be paid to all team members annually, based on the profitability of the company. 

• Cooking facility to prepare lunches

   We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding