Business Support Assistant - School Admissions Team

We are looking for an organised, reliable and customer-focused  Business Support Assistant to join our busy School Admissions team. This role would suit someone who enjoys working as part of a team, handling data and information, using computerised systems and supporting families, schools and colleagues through the admissions process.

About the role
As a key member of the School Admissions Section, you will provide practical administrative support to families and schools, handling applications and related information efficiently, accurately and confidentially.

Duties will include managing incoming phone enquiries, emails and post, entering information onto our database, preparing standard letters and emails, liaising with schools and parents, supporting our admissions officers with main admissions rounds and helping with appeal-related paperwork.

We are looking for

• A well-organised person who can manage routine tasks, keep accurate records and meet deadlines.
• Confidence using computerised systems, databases, shared folders, spreadsheets and email.
• Good communication skills and the ability to deal professionally and sensitively with parents, schools and colleagues.
• Accuracy and attention to detail when entering information, checking data, preparing letters and handling paperwork.
• A calm, helpful and positive approach, with the ability to follow procedures, maintain confidentiality and work well as part of a team.
• Flexibility and willingness to support the admissions officers with other tasks during busy periods, including main admissions rounds and National Offer Day preparations.

Why apply?
You will be joining a friendly and supportive team where your organisational skills, attention to detail and ability to communicate well with others will make a real difference to families and schools. Previous administrative experience would be helpful, but full training in admissions processes and procedures will be given.

For further information or an informal discussion, please contact Sue Dolphin, Admissions Team Manager on [phone removed] or at [email removed].

We offer a range very attractive Employee Benefits and Rewards including

• Generous annual leave of up to 34 days per year
• Hybrid Working (where appropriate)
• Flexible working hours (where appropriate)
• Membership of the Local Government Pension Scheme
• Access to numerous other salary sacrifice schemes
• Access to our employee health and wellbeing platform, which includes an exciting range of staff benefits, including, spreading the cost of home and electronics, bike shop, car scheme, gym membership, lifestyle savings
• A range of Staff Network groups

For more details: https://www.redcar-cleveland.gov.uk/jobs-and-careers/benefits-and-rewards

Attachments

• Benefits and Rewards Brochure Jan 2026.pdf
• JD - PS Business Support Assistant.docx