Business Process Manager

London, London, United Kingdom Community College of Denver Business Process Manager

Job no: 493273
Work type: Full Time
Location: Westminster
Categories: Staff (Professional-Technical)

Title: Business Process Manager

Position Type: Professional Tech Full time

College: Front Range Community College

Division: Finance and Administration

Department: FRCC Business Process Office

Campus: Westminster Campus

Location: Westminster

Salary Range: $87,000 - $91,350 annually

Who We Are:

With three campuses along Colorado's Front Range, FRCC is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.

Each year approximately 5,000 FRCC students transfer to four-year universities and FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.

One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.

The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.

At FRCC, employees and leaders bring our values to life through their actions. We collaborate across roles and campuses, seek and value diverse perspectives, follow through on our commitments, and turn thoughtful ideas into meaningful improvements which are measured for success. We take pride in our work, support one another, and make decisions that advance student success, equity, and excellence. We seek people who will actively contribute to this culture and demonstrate these commitments every day.

Job Summary:

Reporting to the VP of Finance and Administration, you will provide leadership for the College's business process improvement and project management efforts, advancing operational efficiency, standardization, automation, and continuous improvement across the institution. You will partner with leadership, faculty, staff, and Information Technology to identify and prioritize opportunities, analyze and redesign business processes, and implement sustainable solutions that improve service delivery and organizational effectiveness. You will lead stakeholder engagement, change management, process governance, and project teams while establishing consistent methodologies, documentation standards, and governance practices. You will evaluate processes and technology solutions, support workflow automation and implementation, and use data, performance measures, and reporting to assess outcomes and inform strategic recommendations. You will build organizational capacity by providing consultation, coaching, training, and resources that promote a culture of collaboration, accountability, innovation, and continuous improvement.

This position does provide the opportunity to work remotely occasionally (up to two days a week) but does require a strong on campus presence and requires travel to all three FRCC campuses as needed.

Please note: You need to be a Colorado resident on your first day of employment. Also, Front Range Community College is an E-Verify employer.

Duties & Responsibilities:

Business Project Management Office (BPMO) Leadership

• Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.

• Support the development of strategic priorities for business process improvement, workflow automation, and operational efficiency initiatives across the College.

• Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.

• Provide leadership and supervision for the College's Process Improvement team, fostering a culture of collaboration, accountability, innovation, and continuous learning.

• Support the development of strategic priorities for business process improvement, workflow automation, and operational efficiency initiatives across the College.

• Partner with division and department leadership, faculty, and staff to identify and prioritize process improvement opportunities, building consensus among diverse stakeholder groups.

• Serve as the primary liaison between business units and Information Technology for process-related initiatives.

• Lead stakeholder engagement and change management activities associated with process redesign initiatives, including process discovery, business analysis, and requirements gathering and documentation.

• Facilitate meetings, workshops, and stakeholder sessions using continuous improvement methodologies such as Lean, Six Sigma, Business Process Management (BPM), Kaizen, Theory of Constraints, and apply Agile methodology to improve team effectiveness.

• Develop and maintain the college-wide process improvement roadmap and apply established frameworks for evaluating, prioritizing, and managing process improvement initiatives.

• Collaborate with Sr. leadership to identify operational risks, bottlenecks, and organizational improvement opportunities.

• Lead process improvement sprints and project teams focused on institutional effectiveness.

• Facilitate communication, training, and adoption strategies for new processes, including initial training for end users and departments on new or updated forms and workflow solutions.

• Build organizational knowledge and capacity around process improvement principles and provide coaching and consultation to departments regarding workflow design, process improvement, and operational effectiveness.

• Maintain process documentation, workflow diagrams, and operational procedures.

Automation and Technology Integration

• Collaborate with the Process Management Software Application Developer to translate documented business requirements into automation solutions.

• Evaluate processes for automation readiness and recommend technology solutions that improve efficiency and service delivery.

• Support implementation, testing, deployment, and adoption of automated workflows and business solutions.

• Ensure process designs consider data governance, accessibility, security, and compliance requirements.

Process Governance and Standardization

• In collaboration with the Manager, IT Enterprise Governance and Business Process Management Office, lead the identification, assessment,