Senior Content Designer (Ref: 22654)

Job summary

This position is based nationally.

Job description

Job Description

As a Senior Content Designer, you will be responsible for creating, developing and continuously improving user-centred content that supports users throughout their journey. You will take ownership of content quality, using evidence, user research and data insights to inform decisions and drive improvements. Working strategically, you will consider how content journeys align with wider business processes across both informational and transactional services.

You will collaborate within multidisciplinary teams, working closely with user researchers, interaction designers, service designers, product owners and developers to deliver accessible, effective and intuitive services. As part of a well-established content design community, you will share best practice, support and mentor colleagues, and contribute to the development of content standards and services across HMCTS and the wider government profession.

In this role you will

Your role as Senior Content Designer will encompass several key responsibilities listed below (but not limited to):

• Develop and implement content strategies that meet user needs, business objectives and support effective customer journeys.
• Use user research, feedback, behavioural insights and performance data to continuously improve content and services.
• Collaborate with subject matter experts, stakeholders and partners to deliver clear, user-focused content and promote content design best practice.
• Ensure content is accurate, accessible, legally compliant, optimised for search, and adheres to design, style and brand standards.
• Take a strategic view of business challenges, wider impacts and long-term outcomes to identify content solutions.
• Support the wider content team through peer reviews, content audits, benchmarking and continuous improvement activities.

Essential skills

• Proven track record developing content to meet user needs for digital services
• Experience working collaboratively in fast-paced agile teams
• Strong original writing for different topics, audience groups, purposes, styles and formats
• Adept at providing simple, clear content to communicate complex issues
• Experience developing content strategies or proposing content solutions to solve business challenges
• Confident communicator: able to persuade; negotiate; influence; network; and work with stakeholders
• Ability to get to the heart of an issue quickly and clearly, demonstrating expert knowledge in an applied setting
• Knowledge of agile ways of working and user-centred content design
• Experience scoping, commissioning and editing content
• Excellent presentation skills with experience presenting content propositions and deliverables to business leads and stakeholders
• Up to date with the latest content trends, ensuring that our solutions respond accordingly
• Experience designing and developing workable content prototypes

Person specification

Please refer to Job Description

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Working Together

Benefits

Alongside your salary of £58,511, HM Courts and Tribunals Service contributes £16,950 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Com