Housing Options Officer (Complex Needs)
Darlington Borough Council · GB
Housing Options Officer (Complex Needs) at Darlington Borough Council, based in GB, paying £33,119 - £35,570 per annum. This is a temporary role.
- Salary
- £33,119 - £35,570 per annum
- Location
- GB
- Contract
- Temporary
- Posted
- 14 hours ago
- Closes
- 27 Sep 2026
- Sector
- Housing Officer
22% below the typical rate for housing officer
Reference 8b27b41f6e71777fc197232d0a1159c64b3a0c6f
About the role
The role involves managing a caseload of homeless households and rough sleepers, investigating homelessness applications, arranging temporary accommodation where required, and supporting individuals to access and sustain suitable long-term housing.
You will work closely with outreach services, landlords, partner agencies and support providers. You will also help deliver homelessness prevention initiatives, undertake street outreach activity, and ensure compliance with homelessness legislation and national rough sleeping objectives.
The client group includes some of the most vulnerable members of the community, including people who are sleeping rough, at imminent risk of homelessness, or experiencing multiple and complex needs. Many individuals present with a combination of mental ill health, substance misuse, physical health conditions, trauma, domestic abuse, offending histories, or long-term exclusion from services, making them particularly vulnerable to harm, exploitation and repeat homelessness. The role requires a compassionate, persistent and person-centred approach to help people overcome barriers, access support services, and achieve sustainable housing outcomes.
For detailed information on this role, please refer to the Role Profile and Person Specification.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
For a further informal discussion and any queries around the role profile and jobs itself please contact Housing Options Team Leaders, Suzanne Jenkinson, Mark Jeffery or Anna Ginsberg on [phone removed].
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on [phone removed] or [email removed].
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from [email removed] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
You will work closely with outreach services, landlords, partner agencies and support providers. You will also help deliver homelessness prevention initiatives, undertake street outreach activity, and ensure compliance with homelessness legislation and national rough sleeping objectives.
The client group includes some of the most vulnerable members of the community, including people who are sleeping rough, at imminent risk of homelessness, or experiencing multiple and complex needs. Many individuals present with a combination of mental ill health, substance misuse, physical health conditions, trauma, domestic abuse, offending histories, or long-term exclusion from services, making them particularly vulnerable to harm, exploitation and repeat homelessness. The role requires a compassionate, persistent and person-centred approach to help people overcome barriers, access support services, and achieve sustainable housing outcomes.
For detailed information on this role, please refer to the Role Profile and Person Specification.
The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:
- 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
- Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
- Flexi-time scheme
- Flexible working
- Generous Maternity, Paternity and Adoption Leave schemes
- Staff equality forums
- Green Car Leasing Scheme
- Access to a wide range of training, learning and development
- Physiotherapy service
- Confidential counselling service
- Great wellbeing offer
- Cycle to Work Scheme
- Dolphin Centre Fit for Life Discounts
- Local and National retailer discounts
- Vivup employee benefit app and Lifestyle Savings
- Arriva Employee Travel Club
https://www.darlington.gov.uk/jobs-and-careers/why-work-for-us/
Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.
https://www.darlington.gov.uk/jobs-and-careers/
General Information for Applicants:
For a further informal discussion and any queries around the role profile and jobs itself please contact Housing Options Team Leaders, Suzanne Jenkinson, Mark Jeffery or Anna Ginsberg on [phone removed].
If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on [phone removed] or [email removed].
If you are experiencing problems with the NE Jobs website, such as logging in, saving pages, on account queries please fill out the form within the link below.
https://www.northeastjobs.org.uk/contactus
All applicant email correspondence will come from [email removed] and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.
Attachments
Reference: 8b27b41f6e71777fc197232d0a1159c64b3a0c6f · Posted 14 hours ago · Closes 27 Sep 2026 · Listed via Darlington Borough Council
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