Technical Support Assistant

Hartlepool is a vibrant and energetic town with growing prospects. As an authority, we want to make Hartlepool the best it can possibly be and want dedicated, driven and committed staff to help us achieve that.

An exciting opportunity has arisen for a Technical Support Assistant in the Community Safety Team. Based in Hartlepool Police Station and the Civic Centre, you will be part of the Council’s Community Safety service supporting the Team  to improve Community Safety accross Hartlepool.

You will act as a first point of contact,  taking service requests from partners, elected members, and residents, and initiating appropriate responses. Contact can be via Telephone calls, Email and occasionally face to face.

This is a busy team and you should have the ability to work effectively under pressure whilst ensuring a high degree of accuracy and maintaning an excellent standard of customer service. With an NVQ3 in Business Admin or equivalent qualification, you should have recent experience of providing admin support within a similar office based or customer services role.

You will be expected to promote team working within the service area, across council departments, with colleagues from external agencies including the statutory, community and voluntary, and business sectors and with elected members.

Due to the sensitive and confidential nature of the work, the successful applicant will be required to undertake a Disclosure and Barring check and a Police Check.

For further information and informal discussion please contact Linda Grylls, Community Safety Team Leader. (01429) 523203

If you need help to complete the application form, then support is available from the Council's Jobs & Skills Service. You can contact the team by phoning [phone removed] or by sending an e-mail to [email removed]. 

Further information on training to upskill and boost your CV is also available online at www.hartlepooljobsandskills.com

PLEASE NOTE- All communication regarding your application for this post will be sent to the e-mail address that you have registered.  Please ensure that you also check your junk mail.

Attachments

• 103499 Technical Support Assistant - Person Specification.pdf
• 103499 Technical Support Assistant - Job Description.pdf
• Recruitment - Application Guidance.docx
• Benefits Infographic Oct 24.pdf
• Recruitment - GDPR.docx