Service Controller

Service Controller Location: Sittingbourne, Kent Salary: £38,000 - £42,000 + Benefits NEOS Engineering are recruiting for a Service Controller to join one of the UK's fastest-growing construction equipment OEMs based in Sittingbourne, Kent. This is a fantastic opportunity to become part of a business that is investing heavily across the UK, offering genuine career progression, excellent training and the chance to work alongside a highly experienced aftersales team. If you're an organised individual with experience coordinating engineers, managing service operations and delivering first-class customer service, this is a role you won't want to miss. The Role As a Service Controller, you'll play a vital role in keeping the service department running efficiently. You'll be responsible for coordinating field service engineers, managing customer enquiries and ensuring repairs are completed as quickly and effectively as possible to minimise machine downtime. Key Responsibilities • Plan and schedule field service engineers across Scotland. • Manage incoming service enquiries and breakdown calls. • Raise job cards, quotations and service documentation. • Liaise with engineers, customers and the parts department to ensure repairs are completed efficiently. • Keep customers updated throughout the repair process. • Monitor engineer workloads and maximise engineer utilisation. • Maintain accurate records across internal service systems. • Support warranty administration and general service processes. • Deliver exceptional customer service while ensuring operational efficiency. The Ideal Candidate • Previous experience as a Service Controller, Service Co-Ordinator, Service Planner, Service Administrator or Workshop Controller. • Experience within construction plant, heavy plant, agricultural machinery, commercial vehicles, powered access, material handling or a similar engineering environment. • Excellent organisational and communication skills. • Ability to prioritise workloads and perform well in a fast-paced environment. • Strong IT skills and experience using service management systems. • A proactive attitude with excellent attention to detail. • A customer-focused approach with a passion for delivering outstanding service. What's On Offer • £38,000 - £42,000 basic salary. • Manufacturer training and ongoing professional development. • Excellent career progression opportunities within a growing global OEM. • Company pension. • Stable, long-term opportunity with a market-leading manufacturer. • Friendly, collaborative and supportive working environment. If you're an experienced Service Controller looking to join a forward-thinking business within the construction equipment industry, apply today or contact the NEOS Engineering team for more information.