L3 Learning and Development Practitioner Apprentice

Job summary

Can you deliver an excellent customer experience by understanding customer needs and providing a high-quality service?

Have you successfully managed multiple competing priorities while maintaining accuracy and meeting deadlines?

Are you highly organised and able to adapt to changing demands in a fast-paced environment?

Would you like a role where you can earn while you learn and gain a qualification?

If so, we’d love to hear from you!

This apprenticeship is a fantastic opportunity to gain valuable workplace experience while developing the skills and knowledge needed for a successful career. You'll work as part of a supportive team, contributing to meaningful work and building your confidence in a professional environment. Alongside your day-to-day role, you'll complete a recognised apprenticeship programme and gain a qualification on successful completion, helping you develop both personally and professionally.

At the end of it all, you'll have a Level 3 Apprenticeship in Learning and Development. You’ll be fully supported to meet the learning requirements of the qualification.

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

Job description

Kick-start your career with an exciting apprenticeship in the Learning and Corporate Development team. You'll play an important role in supporting learning services across the organisation, helping to coordinate training, manage customer enquiries, maintain records, support events, and contribute to continuous improvement activities. Working alongside experienced colleagues, you'll gain valuable workplace skills and hands-on experience while studying towards a recognised qualification, providing a strong foundation for your future career.

Your responsibilities will include, but aren’t limited to:

• Process learning applications, maintain accurate learning records and management information, and coordinate bookings, delegate communications and attendance information.
• Provide customer support and guidance to learners, managers and stakeholders.
• Support the collection and analysis of Learning Needs Analysis (LNA), evaluation and Return on Investment (ROI) data.
• Create and deliver learning resources, guidance materials and communications.
• Support procurement activities and associated financial processes, including purchasing, invoicing and expenditure monitoring.
• Work with colleagues, stakeholders and providers to monitor data quality, identify trends and continuously improve learning services.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

To be successful in this role you will need to have the following experience:

• Skilled in helping customers meet their needs by providing a great service
• Proven experience in successfully managing different competing prioritiesusing your strong organisational skills
• Proven experience in the use of Microsoft tools such as Excel, Word, Power Point and survey tools such as MS Forms or others

Additional Information

To be eligible for this apprenticeship, you must:

• Be aged 18 or over.
• Have the right work in the UK.
• Hold Math and English GCSE at grade 4 - or equivalent or be prepared to work towards it.
• Not be in full-time education.
• Not be in receipt of funding for other learning programmes at the point of enrolment for this apprenticeship.
• Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found here. If you are not sure if you meet the residency requirements then please contact us before applying.

If you currently hold or are working towards a similar qualification of the same level or higher, then you will not be eligible to apply for this vacancy. In order to be eligible for our apprenticeship vacancy, any qualifications previously held or currently being worked towards must differ in content so that this apprenticeship provides substantial new skills. Additionally you must not already be over-qualified or over-experienced in this type of work.

If you apply and are found to possess the above: your application will not be considered; any offer of employment will be withdrawn, and your contract will be terminated.

This apprenticeship is expected to start January 2027 so the successful candidate will need to be available then.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 30 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in th