Quality, Assurance and Delivery Manager

Job summary

The SIA is the organisation responsible for the regulation of private security. It is an independent, arm’s length body (ALB) of the Home Office, reporting to the Home Secretary, under the terms of the Private Security Industry Act 2001. The SIA’s purpose is protecting the public through effective regulation of the private security industry and working with partners to raise standards across the sector. Its regulatory remit covers the whole of the United Kingdom.

The SIA has two main duties: the compulsory licensing of individuals undertaking designated activities within the private security industry and the management of a voluntary Approved Contractor Scheme, which measures private security suppliers against independently assessed criteria.

SIA licensing covers security operatives who are in guarding, door supervision, close protection, cash and valuables in transit, and public space surveillance using CCTV, vehicle immobilisation (in Northern Ireland) and key holding. Licensing ensures that private security operatives are fit and proper persons who are properly trained and qualified to do their job.

Job description

We require a Quality Assurance & Delivery Manager to take a critical role within the Business Standards function. The primary purpose of the role is to safeguard the integrity of the SIA’s regulatory regime by providing greater assurance to the industry use of business standards. Working with a team of other Managers you will be responsible for supplier quality assurance and the management, and the development of the ACS assessment services and contract. You will also contribute to developing and implementing continuous improvement within the private security industry.

What are we looking for?

We want our future team player to have experience of working closely in a team to deliver a range of quality assurance activities at the highest level. Knowledge of the Approved Contractor Scheme is key. Given the evolving nature of our industry, it’s vital our new team player is able to keep abreast of developments and changes within the private security industry and public protection as well as working in a fast-paced, but extremely exciting environment.

The postholder must be prepared to travel within the UK & have a flexible attitude to occasionally working out of hours as some overnight stays may be required. This equates to around 10% of the role.

Person specification

Essential

• Qualification(s) and/or experience relevant to quality management.

• Strong business background – an understanding of a range of businesses and models, their issues, impact of regulation, market forces and change.

• Self-starter with strong problem-solving and communication skills gained within a high pressurised environment.

• Strong understanding of application of quality assurance principles, quality management and process improvement in a role that includes organisational assessment against defined criteria.

• Proven history of producing concise, clear, technical reports and policy papers.

• Experience of risk analysis raising standards, and the ability to pre-empt challenges and apply problem solving techniques.

Mobility

• Access to a car and possession of a full valid driving licence.

• Flexible attitude to working - unsociable hours / weekends and overnight stays will be required. This equates to approximately 10% of the role.

• Travel required within the UK.

Desirable

• Practical experience of working in or with the private security industry or another regulated industry.

• Experience of working with the Approved Contractor Scheme or other schemes aimed at raising standards in the security industry.

• Coaching and training (particularly in a quality assurance context).

• Experience of working in a role giving advice to businesses.

• Supplier quality assurance.

• Experience of auditing UKAS certification bodies against ISO17065 and ISO17021.

Benefits

Alongside your salary of £44,901, Security Industry Authority contributes £13,007 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• A welcoming and innovative work environment.

• Continued support and development opportunities.

• Access to training for attainment of recognised qualifications.

• Flexible working arrangements.

• Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.

• A variety of discounts including Gymflex.

• Civil Service Pension Scheme – employee contribution between 4.60% and 7.35% and employer contribution between 26.60% and 30.30%.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The SIA does not use Success Profiles - please disregard any information below in relation to this.

As part of the application process, you will be asked to complete a CV and 500-word personal statement.

Further details around guidance for this is listed on the application form.

If you fail to submit all aspects of the application before the deadline of 23:55, 04/10//2026, your application will be withdrawn.

Please use your personal statement (in no more than 500 words) to outline why you believe you would be an ideal candidate for this role. Please highlight your relevant skills, experience and achievements that align with the essential job requirements.

To help us assess your suitability for the role, please complete the CV incorporated into the application form by providing as much information as possible about your previous work experience and achievements.

Should we receive a large number of applications, they will be sifted on personal statement only.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Interview details will be provided to successful candidates prior to their interview taking place.

Sift and Interview Process:

Sift will take place from 5th October.

Interviews will be held on 21st October in Manchester and 27th/28th October in London.

Interviews will be held in person at our London office and in person in Manchester - location TBC.

Interview Task:

You will be required to prepare and deliver a presentation at interview stage. Details of this will be provided with invitations to interview.

Further Information

A reserve list of successful candidates will be kept for a maxim