Data Administrator (Guidance & Education System)

Job summary

Data Administrator (Guidance & Education System)

£33,000 per annum

Bedford

Fixed Term Contract (12 Months)

Hybrid Working

Ready to make a real difference? Join us at the Money and Pensions Service (MaPS) as our Data Administrator for Guidance & Education Systems. This is your chance to play a meaningful role in helping people across the UK build stronger financial futures and to do it as part of a supportive, energetic team.

Why This Role Matters

This role is fundamental to the continued growth and success of the Guidance and Education Systems (GES) service. As MaPS’ flagship Money Guiders offer expands its reach and impact, high-quality data, efficient processes and reliable systems are essential to ensuring the service can scale effectively and sustainably.

Working at the heart of GES operations, you will help build and maintain the data foundations that support delivery, insight and decision-making across the organisation. By ensuring CRM and operational records are accurate, consistent and up to date, and by supporting the development of scalable data systems and processes, you will enable teams to make informed decisions, demonstrate impact and deliver an excellent experience for partners and stakeholders.

Collaborating across Operations, Portfolio & Planning, Design & Development, and Relationships, you will play a key role in data quality improvement, KPI reporting, partner record management and delivery administration. Your work will help ensure that GES has the trusted information it needs to grow efficiently, maximise its reach and continue delivering value to the money guidance sector.

This is an exciting opportunity for someone who is passionate about data, enjoys improving processes and wants to contribute directly to the successful scaling of a national programme with a meaningful social impact.

Job description

What You’ll Be Doing

The Data Administrator will report directly to Sector Skills Network and Communities Lead and will be responsible for:

• Maintain accurate organisation, contact, partner, and practitioner records in CRM and related operational systems, ensuring all records are complete, correctly related, consistent, and up-to-date.
• Collaborate with LMS administrators to align CRM with our Learning platform records as needed.
• Conduct routine data quality checks and cleansing activities, identifying and resolving or escalating any discrepancies such as gaps, duplicate records, or outdated information.
• Support monthly KPI and performance reporting by preparing and updating data related to various engagement metrics and activities.
• Maintain ongoing records of events and activities, ensuring data is captured promptly and accurately to support timely reporting.
• Provide data and administrative support for various delivery activities, including event management and potential grant programme administration.
• Assist the Relationships function in maintaining accurate organisational hierarchies within the CRM, coordinating with LMS administrators as necessary.
• Collaborate across multiple departments to support unified data flows, reduce duplication, and enhance management information.
• Work with data governance teams to adhere to data standards, improve data quality, and resolve any data issues impacting reporting or insights.
• Maintain clear records of data changes and actions taken for accountability and verification purposes.
• Identify and implement opportunities to simplify processes and enhance the quality of management information.
• Respond to routine data and system administration queries, providing guidance and escalating complex issues as needed.
• Handle information in compliance with data protection, classification, and governance standards.

Person specification

What You’ll Bring

To be successful in this role, you’ll need:

• Experience of maintaining accurate data in CRM or a similar business system, with strong attention to detail.
• Good working knowledge of Microsoft Excel, reporting spreadsheets or similar tools used to check, organise and summarise data.
• Experience of data cleansing, record management or administrative quality assurance.
• Well organised, with the ability to manage routine tasks, competing priorities and deadlines accurately and reliably.
• Clear communication skills and the ability to work collaboratively with colleagues across different teams.

Benefits

• About Us
  
  

  MaPS is based in bright, modern offices in Bedford, and we’re here to help people across the UK feel more confident and informed about their money.

  Our values guide how we work together:

  • Caring – for colleagues and the communities we support
  • Connecting – building supportive, positive relationships
  • Transforming – creating impact that truly matters

  We’re proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women’s health, men’s health and ethnicity groups — and we welcome applications from all backgrounds.

  What We Offer

  • 30 days’ annual leave plus bank holidays
  • Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
  • Season ticket loan
  • Cycle to work scheme (up to £3,000)
  • Subsidised eye tests & flu jabs
  • Life assurance
  • EAP Assist & Life
  • Enhanced family and sick pay
  • 2 paid volunteering days
  • Recognition scheme
  • Retail discounts portal

  Flexible Working

  We believe work should fit around life. This Bedford‑based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

  Career Development
  We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

  Important Information About Applying

  • Please apply only via official MaPS links - we can’t accept applications via email or unauthorised sites.
  • MaPS is unable to offer visa sponsorship.

  Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

  If you believe your application hasn’t followed the Civil Service Commission’s Recruitment Principles, you can contact [email removed]. If unresolved, you may then contact the Civil Service Commission.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Our Recruitment P