Service Coordinator

Job Title: Service Coordinator Location: Rochester Salary: £30,000 per annum National Forklift Dealership We are working with a leading national forklift dealership to recruit a Service Coordinator for their Nottingham depot. This is an excellent opportunity for someone with strong administrative and coordination experience who is looking to build a long-term career within a structured and well-established service environment. The business is highly regarded for investing in its people and developing internal talent. Full training and ongoing support will be provided, making this a great opportunity for someone who is organised, customer-focused, and looking to progress within the material handling industry. The Opportunity As a Service Coordinator, you will be at the centre of the service operation, ensuring engineers are effectively scheduled, customer requests are handled efficiently, and service activity runs smoothly. You will play a key role in maintaining communication between customers, engineers, and internal departments, ensuring a high level of service delivery and operational efficiency. Key Responsibilities • Scheduling and coordinating field service engineers • Managing incoming service requests and breakdown calls • Prioritising workloads to ensure customer downtime is minimised • Liaising with customers to provide updates on engineer attendance and job progress • Raising and processing job cards, service reports, and internal documentation • Supporting engineers with parts and job requirements • Maintaining accurate records on internal systems • Assisting with invoicing, service administration, and job completion paperwork • Communicating effectively with internal departments including parts and sales • Ensuring all service activities are recorded accurately and efficiently About You • Previous experience in a coordination, scheduling, service administration, or similar role is desirable • Strong organisational skills with the ability to manage multiple priorities • Confident communicator with a professional telephone manner • Computer literate and comfortable working with systems and databases • Able to work under pressure in a fast-paced environment • High attention to detail and accuracy in administrative work • Team player with a proactive and customer-focused approach • Eager to learn and develop within a structured environment What’s on Offer • £30,000 basic salary • Full training and ongoing development • Opportunity to build a long-term career within a national organisation • Supportive and structured working environment • Clear progression opportunities within service operations and wider business functions If you are interested, please submit your CV to this advert or call Jack on . INDJH1.