Account Manager

Account Manager - IT & Managed Services Location: Hybrid, South East England Salary: £35,000-£45,000 + Commission + Benefits About the Company Are you ready to take the next step in your career? We're a fast-growing, forward-thinking Managed Services Provider delivering exceptional IT, telecoms, and connectivity solutions to clients across the UK. With a near-perfect customer satisfaction score and multiple ISO accreditations (9001, 14001, 27001), we pride ourselves on innovation, reliability, and service excellence. Following a period of rapid growth and strategic acquisitions, we're expanding our Account Management team - and we're looking for a motivated, proactive Account Manager to join us on this exciting journey. The Opportunity This is a fantastic opportunity for a driven and customer-focused individual who's passionate about building relationships and helping clients get the most out of their technology. You'll manage and grow existing accounts, ensuring clients receive first-class service while identifying opportunities to expand our footprint across our full suite of services - including IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security. What You'll Be Doing Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings Identify and deliver cross-selling opportunities across our service portfolio Build strong, long-term client relationships to ensure renewals and retention Act as the main point of contact for client queries, working closely with internal support teams Maintain and update customer information within the CRM system Track opportunities, monitor pipelines, and report on account activity Keep clients informed on ongoing installations, upgrades, and projects What We're Looking For Proven experience in telecommunications or IT solution sales Track record of account retention, growth, and cross-selling Excellent communication and relationship-building skills Self-motivated, proactive, and highly organised Comfortable engaging with clients both over the phone and face-to-face Energetic, ambitious, and target-driven Confident working in a fast-paced, high-performance environment What's in It for You Competitive base salary + uncapped commission Hybrid working flexibility Ongoing training and development Supportive and social team culture The chance to be part of a growing MSP making real impact *Rates depend on experience and client requirements