Transport Coordination Officer

We’re looking for two Transport Coordination Officers to join our busy and dedicated team.

In this role, you’ll coordinate and manage the day-to-day delivery of our transport service, balancing volunteer driver service and taxi provision to ensure journeys are delivered safely and efficiently to contribute to an effective service delivery.

There are two Transport Coordination Officer opportunities available within the service, one full-time post (37 hours per week) and one part-time post (25 hours per week).

WHAT IS INVOLVED?
Key responsibilities include:

Receiving, assessing and prioritising transport requests to determine appropriate delivery solutions.
Allocating journeys to volunteer drivers and arranging taxi provision where required.
Monitoring day-to-day operations and responding to changes, cancellations and service issues.
Resolving routine and some complex issues, escalating where appropriate.
Maintaining effective communication with service users, volunteer drivers, providers and internal stakeholders.
Supporting the volunteer driver service and maintaining accurate records using ICT systems.
You will also support service performance and budget monitoring, ensure compliance with safeguarding, health and safety and data protection requirements, and contribute to the ongoing development of processes and procedures within the service.

WHAT WILL I NEED?
As a Transport Coordination Officer, you will have:

NVQ Level 3/4 or equivalent experience in a relevant field
Experience of working in a busy administrative or coordination roles
Experience of dealing with members of the public and handling queries

Please refer to the attached Person Specification for the full criteria.

INTERVIEWS
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

HOW TO APPLY
Please note, we do not accept CVs. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.

https://www.northeastjobs.org.uk/job/Transport_Coordination_Officer/301847

✅ All applications must be made online via the North East Jobs portal.