Claims Handler

Claims Handler
Leeds | Hybrid Working (4 Days Office / 1 Day Home)

Build your claims career with one of the UK's most respected and award-winning claims teams!
At Markel, claims is more than resolving losses. It's about delivering exceptional service, building trusted relationships and helping our customers when they need us most.
We're looking for a Claims Handler to join our Prompt Resolution Team (PRT) in Leeds. Whether you already have property claims experience or are looking to broaden your insurance career, this is an opportunity to join a highly supportive team that develops future claims specialists, senior handlers and leaders.
Many of our current senior claims professionals started their careers in the PRT, making this one of the best entry points into the wider Markel Claims function.
Why this role is different:
This isn't a call centre environment.
You'll manage your own portfolio of claims, take ownership of decisions and build relationships with brokers, customers and third parties.
You'll gain exposure to a wide variety of claims, with a particular focus on property claims, whilst also developing experience across liability and injury matters. This breadth of exposure gives you genuine opportunities to shape your future career within claims.
You'll be joining a team recognised for:


Exceptional customer service
Fast and responsive claims handling
Strong broker relationships
Technical expertise
Award-winning claims performance

What you'll be doing:
You'll manage a varied caseload of claims from first notification through to resolution, taking ownership of customer outcomes and delivering excellent service throughout.
Key responsibilities include:

Managing low-value property damage claims
Handling Employers' Liability and Public Liability claims
Reviewing claims information and policy coverage
Liaising with customers, brokers, loss adjusters and third parties
Making proactive outbound calls to progress claims efficiently
Prioritising and managing your own workload
Delivering excellent customer and broker service
Working to agreed service standards and response times
Building strong relationships across the business and wider claims network

You'll handle a broad range of property claims including:


Escape of water
Storm damage
Fire damage
Theft
Accidental damage
Property and equipment losses
Domestic and commercial property matters

What we're looking for:
We're particularly interested in speaking with individuals who have experience handling:
Property Claims

Household claims
Personal lines property claims
Domestic property claims
Commercial property claims
First-party property claims

We'd also welcome applications from candidates with experience in:

Liability claims
EL/PL claims
Insurance claims handling
Legal expenses claims
Claims-focused paralegal roles

Most importantly, you'll demonstrate:


Excellent communication skills
Confidence speaking with customers and brokers
Strong organisation and time management
Ability to work independently
A proactive approach to problem solving
A genuine desire to build a long-term career in insurance claims

Develop your career with Markel:
The PRT is designed to develop future claims professionals.
Recent team members have progressed into:

Senior Claims Handler roles
Liability & Construction teams
Complex Claims teams
Specialist claims positions
Team leadership opportunities

We'll support your professional development through fully funded CII qualifications, study support and structured learning pathways.
Professional Qualification Rewards
In addition to funding qualifications, we also recognise achievement through financial awards:

£1,000 for CII Certificate completion
£1,500 for CII Diploma completion
£2,500 for CII Advanced Diploma completion

What you'll receive:

Competitive salary
generous annual bonus
Hybrid working
25 days holiday plus Bank Holidays
Option to buy and sell annual leave
Private medical cover
Dental cover
Company pension scheme
Life assurance
Income protection
Travel insurance
Season ticket loan
Fully funded professional qualifications
Structured career development and progression opportunities

Why Markel?
We're proud of our people-first culture and our reputation for delivering outstanding claims service.
If you're looking for a role where you'll be trusted, developed and given genuine opportunities to progress your career, we'd love to hear from you.
Join Markel and build a claims career with purpose.
Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful