FM Data Transformation Lead

We’re looking for an experienced data transformation leader to drive a major programme across Facilities Management. You’ll shape how FM data is governed, structured and reported, creating a trusted, consistent and future‑proof reporting capability. Working across all FM functions, you’ll bring clarity to data, standardise KPIs, improve reporting, and deliver the foundations that enable better performance insight and decision‑making. This role offers autonomy, impact, and the chance to build a lasting FM data framework from the ground up based in either Stevenage, Bristol or Bolton.

Role overview

To lead and deliver the FM Data & Reporting Transformation Programme, establishing a trusted, governed and sustainable data and reporting capability across Facilities Management.

The role will take ownership of the transformation from validation of the current position through to data governance, standardisation, technical foundations, reporting implementation, adoption and handover.

Working across all FM functions, the postholder will bring together FM reporting requirements, KPIs, data sources and existing reporting into a consistent and governed framework that enables reliable performance reporting and better decision-making.

The role sits within FM and is FM-wide in scope. It will work with supporting stakeholders and technical specialists, including our maintenance provider, Information Management and Cyber Security, where required, while ownership, governance and strategic direction remain within FM.

Responsibilities:

Programme Delivery & Governance
• Lead the end-to-end delivery of the FM Data & Reporting Transformation Programme against agreed phases, milestones and deliverables.
• Establish and maintain a clear programme plan, including milestones, dependencies, risks, decisions and progress reporting.
• Review and validate work already undertaken against the approved programme requirements, retaining and building upon outputs that meet the required standard.
• Coordinate activities across FM functions and ensure appropriate stakeholder engagement throughout delivery.
• Maintain transparent programme documentation, decisions and evidence of delivery.
• Provide regular progress updates and escalate risks, issues or decisions requiring FM leadership intervention.

FM Data Governance & Standardisation
• Develop and implement an FM-wide data governance framework covering data ownership, stewardship, quality, controls and change management.
• Establish a consistent FM KPI library, including agreed definitions, calculation methodologies, ownership and approval routes.
• Define data quality standards and appropriate validation and reconciliation controls.
• Identify duplication, conflicting definitions and gaps across existing FM reporting.
• Establish appropriate governance for the ongoing creation, amendment and retirement of FM KPIs and reporting.

Data & Technical Foundations
• Map FM data sources, systems, interfaces and manual dependencies.
• Define the central FM data model and requirements for the appropriate central FM data environment.
• Work with relevant technical specialists to establish integrations, automated data flows and refresh processes where appropriate.
• Coordinate ISS technical resource and other specialist support for defined delivery activities where required.
• Ensure technical solutions remain aligned to FM requirements and relevant organisational information and cyber-security controls.
• Ensure calculation logic and transformations are documented, controlled and capable of being independently understood and maintained.

Reporting & Performance Capability
• Assess and rationalise the existing FM reporting landscape.
• Translate FM operational and strategic requirements into consistent reporting solutions.
• Establish reporting and visualisation standards.
• Develop and/or oversee development of prioritised FM dashboards and reporting products.
• Ensure reporting supports FM governance meetings, management decision-making and strategic performance requirements.
• Lead validation, reconciliation, UAT and stakeholder acceptance of new reporting products.

Adoption, Capability & Handover
• Establish clear documentation, guidance and support arrangements.
• Provide structured knowledge transfer to permanent FM capability throughout the assignment.
• Establish the future BAU ownership and continuous-improvement model.

Skillset/experience required:
Essential
• Significant experience leading data, BI or reporting transformation programmes from discovery through to implementation and handover.
• Strong practical experience of data governance, data ownership, data quality and information standards.
• Demonstrable experience developing KPI frameworks and establishing consistent definitions and calculation methodologies.
• Strong understanding of data modelling, data integration and reporting architecture.
• Strong Power BI and BI/reporting knowledge, with the ability to provide technical direction as well as challenge solution design.
• Experience working with multiple data sources and identifying quality, duplication and consistency issues.
• Ability to translate business requirements into practical data and reporting solutions.
• Strong programme/workstream management capability with demonstrable ownership of milestones and deliverables.
• Experience facilitating workshops and gaining agreement across multiple stakeholder groups.
• Strong stakeholder-management skills, including the confidence to constructively challenge requirements and escalate decisions.
• Experience of UAT, implementation, adoption and transition into BAU.
• Strong documentation and knowledge-transfer capability.
• Ability to work autonomously and take accountability for delivery.

Desirable
• Experience working with Facilities Management, workplace, property, asset or built-environment data.
• Experience with IWMS/CAFM platforms.
• Knowledge of Planon.
• Experience working with outsourced FM/service-provider data.
• Experience working within a regulated or security-constrained organisation.
• Experience of Microsoft data technologies and associated BI environments